Work From Home for American Airlines
A Work-at-Home Company Profile
American Airlines offers work-from-home opportunities in certain states across the U.S. in the customer service agenting arena. The position offers a measure of freedom and flexibility and there are excellent travel benefits. But, the pay is relatively low and sometimes you will have to work hours that will not be ideal.
American Airlines is a major U.S. airline employing approximately 122,300 people as of May 2017, allowing a small fraction to work from home. The company offers generous benefit packages to all of its employees.
Types of Work-at-Home Positions
The airline mainly hires work-from-home reservation agents in three locations: Fort Worth, Texas; Cary, North Carolina; and Miami, Florida. These agents are required to provide schedules, fare, and flight information during their calls.
What You Will Need
Applicants should be at least 18 years of age and have a high school or General Educational Development (GED) diploma. Previous reservations or customer service experience in a call center environment is preferred but not required. Agents must live within a 75-mile radius of American Airlines' offices in the Texas, North Carolina, and Florida locations. Paid training for the first 10 weeks will take place onsite at the office in the respective locations before work-from-home can commence. Agents must be able to work a variety of shifts including weekends, nights, and holidays.
Employees must own a computer with a high-speed internet connection and a phone that can be used for the position.
Salary and Benefits
The pay scale starts at just above the federal minimum wage in 2018 on an hourly basis, but after a six-month probationary period, employees are eligible for a small raise. Employees enjoy free or low fare travel benefits as perks. Health and dental insurance and paid vacation are among the benefits. There is also a 401(k) plan with some company matching.
Past employees have said the best part of the job, aside from working from home, are the flexible hours and flight benefits. The cons were not always being able to maintain a healthy work/life balance.
Applying at American Airlines
Available positions can be found by searching the American Airlines career page using "home" or "home-based" or "work from home" as the keywords. To apply, submit an application through the American Airlines website. Candidates who are contacted for a phone interview will be asked five questions. Upon successful completion of that initial test, you will be sent an email with a packet that includes city codes of the airports and cities American Airlines travels to that you will need for a domestic city code test.
Subsequent to the successful completion of that test, you will be invited in for a face-to-face panel interview with the other candidates. A background check with fingerprinting and drug screening are the last phase of the hiring process.