Aspire Lifestyles (Formerly VIPdesk)

A Work-at-Home Company Profile

Woman with headset working on computer at home
••• David Hanover / Getty Images


Concierge (Virtual Assistant) Services

Company Description:

Based in Alexandria, VA, and founded in 1997 as VIPdesk, this company began by offering virtual, personal concierge services to the high-value customers of its first client, a financial services firm. In 2013 it rebranded as Aspire Lifestyles. Today, it handles for its clients high-end customer service, or concierge service, in areas such as travel, health and wellness and home and auto assistance. 

Types of Work-at-Home Jobs at Aspire:

The company's home-based employees in these full- and part-time positions handle in-bound customer requests via phone, e-mail, and chat.

These positions are called "brand ambassadors" or "concierges." Brand ambassadors are more typical customer service and support the company's corporate clients' customer service needs. Typically more brand ambassador positions are available. Most positions involve light sales or upselling. The concierges, who are more like virtual assistants, deal with more personal requests like making restaurant, hotel and airfare reservations and getting event tickets.

Fluency in English is required. Fluency in French, German, Spanish or Italian is a plus in some positions. (See more bilingual call center jobs.)

Agents are employees, not independent contractors. And, the company offers some benefits, such as vacation and holiday pay, and others, such as medical and dental insurance, are made available to employees. For more companies that offer benefits to home call center workers, see these employment call center jobs.

Requirements and Qualifications:

The basic qualifications for the job are a high school diploma (some college preferred), one year experience in customer service and some sales experience, 35 WPM typing skills, ability to work weekends and holidays, and successful credit and background checks.

Additionally,  agents must have a quiet home office in a separate room, corded headset, landline phone, reliable Internet, a PC computer, shredder, filing cabinet, and several other software requirements. Other office equipment purchases may be required after employment begins.

Applying to Aspire:

Click on "Apply Now" on the Aspire Lifestyles website and create a log in. You will receive an email with a link to the application process. You will be asked to fill out a pre-screening questionnaire regarding your work experience, education and skills. You may also have to complete a skills assessment.

Geographic Restrictions:

Aspire mostly hires in the United States. However, it does sometimes have positions in Canada and the United Kingdom. When it does have openings there, they will be advertised on its website. In the United States, its jobs from home are only open to residents of these states: (Click state for more call center companies in that state.)

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