Aspire Lifestyles (Formerly VIPdesk)

A Work-at-Home Company Profile

Woman with headset working on computer at home
••• David Hanover / Getty Images

Company Description:

Based in Alexandria, VA, and founded in 1997 as VIPdesk, this company began by offering virtual personal concierge services to the high-value customers of its first client, a financial services firm. In 2013 it rebranded as Aspire Lifestyles. Today, it handles for its clients' high-end customer service, or concierge service, in areas such as travel, health, wellness, and home and auto assistance. 

Types of Work-at-Home Jobs at Aspire:

The company's home-based employees in these full- and part-time positions handle inbound customer requests via phone, e-mail, and chat.

These positions are called "brand ambassadors" or "concierge." Brand ambassadors are the more typical customer service roles and support the company's corporate clients' customer service needs. Generally, more brand ambassador positions are available. Most positions involve light sales or upselling. The concierges, who are more like virtual assistants, deal with more personal requests like making restaurant, hotel, and airfare reservations or getting event tickets.

Fluency in English is required. Fluency in French, German, Spanish or Italian is a plus in some positions. (See more bilingual call center jobs.)

Agents are employees, not independent contractors. The company offers some benefits, such as vacation and holiday pay and medical and dental insurance.

Requirements and Qualifications:

The basic qualifications for the job are a high school diploma (some college preferred), one year experience in customer service and some sales experience, 35 WPM typing skills, ability to work weekends and holidays, and successful credit and background checks.

Additionally, agents must have a quiet home office in a separate room, corded headset, landline phone, reliable Internet, a PC computer, shredder, filing cabinet, and several other software requirements. Other office equipment purchases may be required after employment begins.

Applying to Aspire:

Click on "Apply Now" on the Aspire Lifestyles website and create a login. You will receive an email with a link to the application process. You will be asked to fill out a pre-screening questionnaire regarding your work experience, education, and skills. You may also have to complete a skills assessment.

Geographic Restrictions:

Aspire mostly hires in the United States. However, it does sometimes have positions in Canada and the United Kingdom. When it does have openings there, they will be advertised on its website. In the United States, its remote jobs are only open to residents of these states:

Your state not listed? Find a Call Center Job in Your State or a Call Center Job in Canada.

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