Work-at-Home Company: Asurion

Home call center jobs

Industry:

Call center for device replacement insurance claims

Company Description:

Based in Nashville, Tenn., this company began in 1994 as a provider of roadside assistance for motorists. Today, Asurion has 16,000 employees and provides device replacement insurance sold through wireless carriers, retailers and pay-TV providers.

Types of Work-at-Home Opportunities:

While some of its call center positions are in offices, Asurion offers full- and part-time​ at-home call center jobs as well. These include:

  • At-Home Customer Care Representative: These employees handle inbound calls from customers regarding wireless handset insurance claims. This job requires solid phone, computer, and data entry skills, and previous customer service, retail, or call center experience is preferred.
  • Bilingual At-Home Customer Care Representative: The job description and requirements are the same with the exception that candidates must have one year of customer service experience and be proficient in spoken and written English, as well as Spanish or French, depending on where the job is based. Employees can earn a 10% premium for being bilingual.

    Qualifications:

    Many of these job opportunities require that employees are flexible about work shifts, which can be both day and evening shifts, as well as weekends. You will be expected to wok at your computer for your full shift, with the exception of shorts breaks and a lunch break.

    Strong verbal and written communication skills are sought, and a high school diploma or GED is required. Depending on the job, applicants may be required to have some previous experience in customer service or retail. PC literacy is important as well, as is the ability to type at least 25 words per minute. For some of these jobs, employees will attend a six-week, online training. Part of the training period will require full-time hours.  

    Technical Requirements:

    Along with these qualifications, applicants must be able to provide their own equipment, which must adhere to the technical requirements of an Asurion home office. This includes a PC with a sound card, headset jack or external speakers, and 2.0 ports, that runs a Windows 7, Windows 8, or Windows 10 operating system.

    Location:

    Even though these are work-at-home jobs, they can only be done in particular states in the United States. And you must be a resident of the state in which you apply for a position. To find home call center jobs in your state, see this list of remote call center opportunities by state.

    Pay and Benefits:

    Pay for the English-speaking-only jobs is approximately $11-$12 an hour with incentives, a shift differential and overtime possible. Bilingual employees can earn 10% more. Asurion offers benefits such as medical, dental, and vision insurance, as well as 401(k) plan.

    Applying to Asurion:

    These work-at-home positions are available for application online at Asurion’s career page. Select the position ​and hit the application button. It will then ask you to fill out your information and sign up for an account at Asurion. This will direct you to a short online questionnaire. After you complete this, there will be an opportunity to submit a CV and/or a resume. A criminal background check and a drug screening are required.