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360 reviews are an effective tool for providing employees with actionable feedback about their performance and interpersonal relationships. They are a positive contribution to an organization when they are introduced and implemented carefully and in a method that fits your organizational culture. Implemented the wrong way, they provoke bad and ugly feelings among coworkers. Why not take a look to see how to implement 360 successfully?
02The Great Debates About 360 Degree Feedback
Before you plunge into a 360 feedback process in your organization, there are significant decisions you need to make about your process. The answers to these questions can make or break your approach. Is your organization ready for 360 reviews? How will you approach 360, with an instrument or free form? Who will be involved and how will the results of the feedback affect pay, performance appraisal and more. Answer these questions before you start.
One of the first steps in implementing a 360 review is to set the goals for why you are spending the time and energy and what you plan to do with the results. Some organizations use the results as performance improvement feedback within a performance management system. Others use the feedback as part of a formal appraisal process. Make sure your employees know how the information will be used if you expect them to participate enthusiastically.
04Recommended Methods for Your 360 Feedback Process
How you approach the implementation of and the collection of the feedback will profoundly affect the success of the 360 process. Make your decisions based on what feels right for your organization. It also affects how you select your raters and your expectations for their performance. Training is recommended because employees like to know that they are doing the right thing. You like to know that your employees understand the process and its confidentiality. Find out more.
05Outcomes From Your 360 Degree Feedback Process
The most important outcome from your investment in the 360 review process is personal, performance, and career development. It is why it's important to use the 360 feedback to help an employee grow. It will have different and potentially scary meaning for the raters if they think that their feedback will influence their colleague's compensation, promotion, or career and most employees don't want that responsibility. So, here are your next most important questions to answer as you consider 360 reviews.
If you've ever been asked for feedback about a coworker's performance, you'll want to take a look at how to most effectively respond. Since the goal of 360 feedback is organizational improvement, providing honest, thoughtful feedback is your best approach. The employee's manager will learn from the wide-ranging view of the employee. The employee will benefit from the feedback and recognition he or she receives in the 360 process. Find out how to provide the most effective feedback.
07Sample Questions for 360 Reviews
You can provide direction and assistance to the employees whom you ask for 360 feedback by the nature and meaning of the questions you ask. If you tell them what you are looking for, you enable them to provide feedback for their coworker successfully. Here are sample questions that you can use or modify for a 360 review. They come from research by Indeed.com about the qualities and characteristics employers sought most frequently in their employment ads.
Looking for additional questions that you can ask employees to answer in a 360 review? These questions cover an additional six areas that were identified by Indeed.com as the characteristics and traits most frequently sought by employers in their employment ads. That's a great starting point for these recommended questions to ask for in 360 feedback.
09The Case for Web-based 360 Degree Feedback
You can make a case for web-based 360 feedback especially in mid-size to large organizations. I prefer to start with less formal feedback to get started. Further, companies that go to web-based ratings often use a numeric scale to rank employees, a process I don't recommend. But, you may want to consider a web-based system. The proliferate in the HR marketplace.
Best Practices in a 360 Performance Review
Are you looking for the framework and questions you need to add the 360 review to your formal employee performance management and improvement process? It’s a useful tool because it allows managers and employees to receive helpful feedback from peer coworkers and managers who are not in their reporting chain of command. The 360 review also provides a format for the boss, and his or her boss give feedback, too.
It is valuable because it provides a more balanced look at an employee’s performance and contribution. The 360 review provides an opportunity for employees who work together to identify strengths and areas that need improvement. Structured appropriately and administered effectively, the 360 review deserves consideration in a performance development system.
As with any work system, a carefully designed 360 review process will produce the most benefit. When you don’t provide a structure, employees tend to write a book because they don’t know when they have said enough. They are also not sure about the topics and work behaviors you seek feedback on, so they tend to write about anything and everything that comes to mind.
This mind dump results in a lot of work for the manager who must pull all of the feedback together to provide meaningful advice and recognition for the employee. So, consider a framework, even if it’s as simple as the Wheel or Starfish in which employees respond to these questions. What do they want from the coworker to move the team forward? They identify what they want the coworker to:
These resources make recommendations for best practices in a 360 review. They deal with the most significant questions that must be answered as you pursue a 360 feedback process in your organization.