A Work-at-Home Company Profile

call center home office headset


Health Care, Medical Call Center

Company Description:

Headquartered in San Antonio, Texas, Carenet is health care services company that offers its clients--which include employers, insurance companies, hospitals and other medical providers, and government--the services of a medical call center staffed by registered nurses working from home. This company's telecommuting nursing jobs are exclusively medical call center jobs. However, there are many other ways nurses can work at home

Types of Work-at-Home Positions:

For its work-at-home jobs, Carenet hires registered nurses as “Care Advisors.” (It does have customer service call center jobs for non-nurses, which may be a good way for LPNs to work at home, but these are not work-at-home jobs.) The types of services these  Care Advisors provide include telephone triage, medical decision support, medical device monitoring services, member engagement and health care support. This a 24-hour service, so overnight shifts may be available and/or required. 

In addition to the Care Advisors, nurses with management experience can work from home as supervisors of the Care Advisors for 3-4 days a week. But since they must work in the office 1-2 days a week the positions are located in San Antonio, TX. 

Requirements and Qualifications:

Successful applicants for the Care Advisor positions must have a two-year nursing degree at minimum, an unrestricted, current , unrestricted RN license (or a current state license as a RN with the ability to become licensed in other states), three years of clinical experience in acute, ambulatory care area or telehealth.  Mixed care nursing, e.g. caring for both pediatric patients and adults in emergency, med surge, or home health, are all positives in the application process. 

Carenet is looking for motivated, independent people, who can work well in a remote team environment. They must be able to communicate effectively with both patients and with physicians, using both oral and written communications. Successful applicants will have strong computer skills and the ability to multitask. 

Carenet hires in Nurse Licensure Compact (NCL) states in the U.S. Currently these include Idaho, Mississippi, Kentucky, Arizona,Tennessee, Colorado, South Carolina, North Carolina, New Mexico, Texas, Virginia, Maryland, North Dakota, South Dakota, Delaware, Rhode Island, Nebraska, Iowa, New Hampshire, Maine, Montana, Missouri, Arkansas, and Wisconsin.  However, it is not always hiring in every one of the NCL states. Training takes three weeks, but it is done online from home.

Compensation and Benefits:

Pay is approximately $25 per hour*. Employees receive options for medical, dental, vision insurance, 401(k), life insurance, paid time off and holidays.

Using Carenet's Employment Page:

To apply go to the Carenet employment website and choose "Clinical Services (RN)." Choose Care Advisor, then follow the link to submit a an online application.

More Companies With Medical Jobs From Home:

For more profiles of companies that hire nurses (and others with medical backgrounds) to work from home, click on the links below.

For more telecommuting jobs, see this directory of work-at home-companies or this list of work-at-home nursing jobs.