Sample Chronological Resume for a Retail Position

Man handing shopkeeper credit card after shopping in mens boutique
••• Thomas Barwick / Getty Images

You adore retail sales. As an extroverted people person, it’s as much play as work to greet customers, assess their needs, and direct them to products you know they’ll love. You’ve earned your wings working entry-level sales associate and key holder roles and feel like you’ve learned as much as you can about merchandising and customer communications. So, now you’re ready to step up to the management level – but how do you go about crafting a resume that will convince employers you can handle the increased responsibilities?

When companies make their hiring decisions for retail management jobs, they are looking for candidates who have gained a fair amount of experience in retail sales settings. In particular, they seek people who have proven themselves to be proactive leaders and organizers even in entry-level positions.

What to Include in Your Resume

Your resume should demonstrate how you went the extra mile as a sales associate to increase store productivity and contribute to improved customer satisfaction levels. Maybe you introduced a new process to management, contributed to a team-building initiative, or motivated others to achieve and surpass sales targets. All of these achievements should be highlighted on your resume to help you stand out from your competition.

In addition to describing your work experience and showcasing your contributions, your resume also should incorporate the same keyword phrases that are used in the job ad for the position you’re applying for.

Many employers now advertise their retail management roles online, utilizing applicant tracking systems that are programmed to rank candidate resumes based upon the number of keywords they incorporate. These keywords generally describe the job skills an ideal candidate should possess.

Typical keywords for both retail and retail management jobs include: “leadership,” “attention to detail,” “customer service,” “organization,” “visual merchandising,” “window displays,” “time management,” “trend awareness,” “loss prevention,” “product knowledge,” “payroll administration,” “purchasing,” “communication skills,” “Point of Sale (POS) Systems,” and “team building.”

The best place to provide these keywords is in a qualifications summary, positioned after your contact information and before your experiences are listed. For management-level jobs, it can be quite effective to highlight keywords in a core competencies table.

Chronological Resume Example

Consider this sample chronological resume for someone seeking a retail management position. This is the most common resume format, in which job experiences are provided in chronological order, beginning with the most recent position. Note that the description of the job seeker’s current employment is couched in the present tense; all earlier descriptions, though, are written using the past tense.

Paul Jones
6 Main Street
Arlington, VA 12345
555.555.5555 (home)
555.555.2222 (cell)
phjones@vacapp.com

Qualifications Summary

Experienced, customer-focused sales professional positioned to leverage superb leadership, organizational, and communications talents to guide retail stores to heightened levels of productivity. Creative and innovative in implementing dynamic promotions, growing customer base and referral sales, and training sales associates in winning customer service strategies.

Core competencies include: Sales Events ~ Store Launches ~ Associate Hiring & Onboarding ~ Inventory Control ~ Payroll Administration ~ Loss Prevention ~ Customer Communications ~ Complaint Resolution ~ Process Improvements

Experience
Montblanc, Arlington, VA
Key Holder, April 20XX – Present

Coordinate and guide team of eight sales associates in retail boutique sales of high-end watches, writing instruments, and jewelry. Deftly manage payroll, scheduling, reports, email, inventory, and maintain clientele book and records; place orders to restock merchandise and handle receiving of all products.

  • Organized more than one dozen promotional events before and during the opening of boutique, contributing to the success of opening week, which saw revenue exceed projections by 18 percent.
  • Implemented and integrated new register functions.

Nordstrom – Collectors and Couture Departments, Arlington, VA
Sales Associate, Head of Women’s Wear, July 20XX - April 20XX

Encouraged and motivated 16-member department team in providing world-class service to a discriminating clientele.

Scheduled private shopping appointments with high-end customers. Communicated with tailors and seamstresses to ensure fittings customers were 100 percent satisfied with tailoring and fittings.

  • Provided thoughtful, convenient service to customers, earning annual customer service award twice.
  • Promoted to head sales associate of designer women’s wear due to merchandising ability and leadership skills.
  • Singlehandedly set up trunk shows and attended dozens of clinics for new incoming fashion lines.

Jigg's Corner, Arlington, VA
Bartender, February 20XX - July 20XX

Concurrent with education, provided customer service to more than 400 customers daily in a fast-paced bar atmosphere. Maintained and restocked inventory.

  • Administrative responsibilities included processing hour and tip information for payroll and closing register.

Education
Bachelor of Arts, Ramapo College, Arlington, VA, 20XX

Computer Skills: Experience with QuickBooks, NetSuite, POS systems, and other inventory management software; well-versed in social media and internet research.