As the service sector in the United States (and many other countries) grows, more businesses need workers with customer service skills. Many of them outsource their customer service jobs to large companies that specialize in finding workers for these positions. At the same, the explosive growth of the Internet and communication apps has made remote, work-from-home jobs more common.
Together, these two trends have increased in the number of remote and online customer service jobs. Both the number of positions available and the type of at-home customer service jobs have increased.
If you have a background in customer service and are looking for work-at-home positions, one of these five jobs may be the right fit for you.
Home Call Center Agent
Home call center jobs can be done around the world, though many companies will hire employees who live in specific locations or countries. Home call center agents must meet a variety of qualifications, such as being fluent in the language of the company's customers and having access to a phone line and internet connection. These jobs can be full- or part-time. Depending on your time zone, you may be able to find work during days, nights, and weekends.
Online Chat Agent
Chat agent jobs are good for those that want to work at home but prefer a job that doesn't require time on the phone. These customer service professionals may do tech support, answer billing questions, process returns, or sell products via email, text, and chat. Chat jobs can be full-time or part-time, and many companies offer flexible scheduling, including days, nights, and weekends. These positions may be combined with call center jobs or offered by the same places that advertise for call center work.
A virtual assistant works remotely to assist with a variety of tasks, including research, scheduling, email management, booking travel, and more. VAs who work for a large company may be paired with multiple clients or a single, dedicated client. Some are freelancers who run their own businesses. If you run your own virtual assistant business, you can set your own hours; if you work for a company, you may be required to be available at set times including days, nights, and weekends. When looking for VA work, be aware that some businesses will advertise call center jobs as “virtual assistant” jobs.
Many travel agents now work from home, rather than in dedicated offices. While individual travelers are now more likely to use discount travel websites to arrange their itineraries, travel agents are still needed to book corporate travel, assist frequent travelers, or make arrangements for large trips with groups. Some agents may work from home but be associated with specific companies, such as authorized Disney vacation planners or American Express agents. Travel agent jobs often require experience or certification, and many of them offer flexible schedules.
Technical support jobs combine the communication skills of a call center agent with specialized technical and computer skills. Though most companies will train employees to provide support for their specific products, you will need to demonstrate advanced computer skills when you apply. These jobs may be done by phone, email, or online chat. They can be full-time or part-time, and many will offer flexible schedules that include daytime, nighttime, and weekend shifts.