Customer Service Resume: Examples and Writing Tips

customer service representative
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Are you applying for a customer service position? If so, you'll want to emphasize some of the soft skills commonly required for customer service employees, such as being a good communicator and having strong interpersonal skills. Employers will also be looking for candidates who are punctual and responsible because customer service workers often handle cash registers and replace other employees during shift changes.

How to Include Skills in Your Resume

In addition to possessing strong soft skills, you may also want to include customer service keywords throughout your resume. You should also be sure to list any previous customer service positions you've held. If you haven't worked in customer service in the past, think about ways your prior work experience demonstrates that you have the abilities required for a customer service position.

The most important elements to include in your resume are your contact informationeducation, and experience. Another optional way to highlight your customer service abilities is to list them in a skills section.

Optional Resume Sections

Optional sections that you can include are a resume objective or resume profile. Use the objective or profile to specify what role you are looking for, along with the talents and abilities you'd bring to the position. If you do not have direct customer service experience, use this section to demonstrate that you still have relevant experience and strengths that would make you a good candidate for the job—and be specific.

The following is an example of a resume for a customer service job. Note the consistent formatting throughout the document, and the clear language used in the bullet points describing each previous job. You do not have to include every tiny responsibility held in each position. Instead, provide the most relevant information, and group together similar tasks. If you're fairly new at resume writing, be sure to bone up on how to write job descriptions for a resume.  

Do not copy the resume below precisely. Your resume needs to be a unique document, highlighting your own work history and strengths. However, use the example to get a sense of the language to use and the best information to include.

Customer Service Resume Example

This is an example of a resume for a customer service position. Download the customer service resume template (compatible with Google Docs and Word Online) or see below for more examples.

Screenshot of a customer service resume sample
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Download the Word Template

Customer Service Resume Example (Text Version)

John Doe

123 Main Street • Albany, NY 10036 • (123) 456-7890 • John.Doe@email.com

CUSTOMER SERVICE SPECIALIST

Helping customers with returns, purchasing store protection plans, and service packages

Customer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders.

Key skills include:

● Assisting with New-Employee Training

● Rewriting Customer-Service Manual

● Assisting with Conflict Resolution

● Team Building & Leadership

● Proficient with Cash Register Operations

● Assisting High-End Clientele

PROFESSIONAL EXPERIENCE

BRAND BUYS, Saratoga Springs, NY

CUSTOMER SERVICE SPECIALIST (February 2016 – Present)

Assist customers with returns, purchasing, store protection plans and service plans; schedule in-home services via the company’s online interface, answer phone inquiries, and help with dispute resolution.

Notable accomplishments:

● Helped rewrite the company’s customer service manual, which is now used companywide.

● Helped train 25 new employees, including in-store policies, services, and register operations.

SARATOGA SPRINGS CITY HALL, Saratoga Springs, New York

CUSTOMER SERVICE ASSISTANT (June 2011 – February 2016)

Assisted clients as they entered City Hall and via phone; answered and resolved email inquiries.

Notable Accomplishments:

● Performed filing and data-management tasks; drafted and edited short office memos.

● Assisted with all office administrative duties; typed up month City Council agenda.

EDUCATION & CREDENTIALS

HUNTER COLLEGE, Saratoga Springs, NY

Bachelor of Arts in English (3.75 GPA, Honor Roll Every Quarter; Minor: Business), 2011

Technology Skills

Ability to Work with Several Operating Systems, Including Windows and Mac • Excel Proficient

Other Skills

Excellent Communication and Interpersonal Skills • Experience Maintaining an Office Budget

The following is an example of a resume for a customer service management position. It includes a list of qualifications, work experience, and education.

The following is an example of a resume for a customer service management position. It includes a list of qualifications, work experience, and education.

Customer Service Manager Resume Example

James Windsor

123 NE 31st Ave• Ft. Lauderdale, FL 33333 • (123) 456-7890 • j.windsor@email.com

CUSTOMER SERVICE MANAGER

Creating positive experiences for customers through proper staff management

Respected Customer Service Manager with 10+ years’ experience, including five in management, accustomed to working in fast-paced environments with the ability to think and act quickly.

Key skills include:

● Ability to Handle Difficult Clients

● Excellent Interpersonal Skills

● Experience in Supervisory Roles

● Team Building & Leadership

● Internal & External Communications

● Able to Set Up Business Centers

PROFESSIONAL EXPERIENCE

BUSINESS CENTER CONCEPTS, INC., Ft. Lauderdale, FL

CUSTOMER SERVICE MANAGER (February 2013 – Present)

Oversaw the installation of “The Office,” a business center offered by AlphaNet Hospitality Systems, Inc. at hotels across the country. Designed and provided training to hotel staff and management on the use of Word, Excel, and PowerPoint, as well as customer service protocol.

Notable accomplishments:

● Managed dozens of staff at these business centers across the United States.

● Helped double the client base for AlphaNet Hospitality over the course of five years.

ADVANCED TECHNOLOGY COMPONENTS, Rye, New York

CUSTOMER SERVICE SPECIALIST (November 2008 – February 2013)

Managed dozens of public- and private-sector clients, supplying them with electronic components.

Notable Accomplishments:

● Developed relationships with established accounts while acquiring dozens of new accounts.

● Coordinated the administration of product orders, serving customer needs, and ensuring delivery.

EDUCATION & CREDENTIALS

UNIVERSITY OF NEW MEXICO, Albuquerque, NM

Bachelor of Science in Business (3.90 GPA; Emphasis: Customer Service Management), 2011

Certifications

Certified Electronic Technician (CET) • Customer Service Certificate (CSC), Cornell University

Information Technology Skills

Proficient in Word, Excel, and PowerPoint • Able to Operate and Repair Credit Card Readers