Customer Service Resume Examples and Writing Tips

customer service representative
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Are you applying for a customer service position? If so, you'll want to emphasize some of the soft skills commonly required for customer service employees, such as being a good communicator and having strong interpersonal skills.

Employers will also be looking for candidates who are punctual and responsible, because customer service workers often handle cash registers and replace other employees during shift changes.

What to Include in Your Customer Service Resume

Include the right Information. The most important elements to include in your resume are your contact information, education, and experience. Another optional way to highlight your customer service abilities is to list them in a skills section.

Include optional sections, if you wish. These include a resume objective or resume profile. Use the objective or profile to specify what role you are looking for, along with the talents and abilities you'd bring to the position.

Emphasize your experience. You should be sure to list any previous customer service positions you've held.

If you haven't worked in customer service in the past, think about ways your prior work experience demonstrates that you have the abilities required for a customer service position.

Use the appropriate keywords. In addition to highlighting strong soft skills, you may also want to include customer service keywords throughout your resume. Match your qualifications to the job listing to be sure your resume accurately reflects your ability to do this particular job.

Tips for Writing an Effective Resume for a Customer Service Job

Be consistent. Use the same formatting throughout the document, and clear language in the bullet points to describe each job.

Keep it concise. You do not have to include every responsibility held in each position. Instead, provide the most relevant information, and group together similar tasks. If you're fairly new at resume writing, be sure to bone up on how to write job descriptions for a resume.

Use a resume sample, but do not copy it exactly. Your resume needs to be a unique document, highlighting your own work history and strengths. However, use the example to get a sense of the language to use and the best information to include.

Customer Service Resume Example

This is an example of a resume for a customer service position. Download the customer service resume template (compatible with Google Docs and Word Online) or see below for more examples.

Screenshot of a customer service resume sample
©TheBalance 2018

Customer Service Resume Example (Text Version)

John Doe
123 Main Street
Albany, NY 10036
(123) 456-7890
John.Doe@email.com

CUSTOMER SERVICE SPECIALIST

Helping customers with returns, purchasing store protection plans, and service packages

Customer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders.

Key skills include:

● Assisting with New-Employee Training

● Rewriting Customer-Service Manual

● Assisting with Conflict Resolution

● Team Building & Leadership

● Proficient with Cash Register Operations

● Assisting High-End Clientele

PROFESSIONAL EXPERIENCE

BRAND BUYS, Saratoga Springs, NY
CUSTOMER SERVICE SPECIALIST (February 2016 – Present)
Assist customers with returns, purchasing, store protection plans and service plans; schedule in-home services via the company’s online interface, answer phone inquiries, and help with dispute resolution.

Notable accomplishments:
● Helped rewrite the company’s customer service manual, which is now used companywide.

● Helped train 25 new employees, including in-store policies, services, and register operations.

SARATOGA SPRINGS CITY HALL, Saratoga Springs, New York
CUSTOMER SERVICE ASSISTANT (June 2011 – February 2016)
Assisted clients as they entered City Hall and via phone; answered and resolved email inquiries.

Notable Accomplishments:

● Performed filing and data-management tasks; drafted and edited short office memos.

● Assisted with all office administrative duties; typed up month City Council agenda.

EDUCATION & CREDENTIALS

HUNTER COLLEGE, Saratoga Springs, NY
Bachelor of Arts in English (3.75 GPA, Honor Roll Every Quarter; Minor: Business), 2011

Technology Skills
Ability to Work with Several Operating Systems, Including Windows and Mac • Excel Proficient

Other Skills
Excellent Communication and Interpersonal Skills • Experience Maintaining an Office Budget

Customer Service Manager Resume Example

The following is an example of a resume for a customer service management position. It includes a list of qualifications, work experience, and education.

Customer Service Manager Resume Example (Text Version)

James Windsor
123 NE 31st Ave 
Ft. Lauderdale, FL 33333
(123) 456-7890
j.windsor@email.com

CUSTOMER SERVICE MANAGER

Creating positive experiences for customers through proper staff management

Respected Customer Service Manager with 10+ years’ experience, including five in management, accustomed to working in fast-paced environments with the ability to think and act quickly.

Key skills include:

● Ability to Handle Difficult Clients

● Excellent Interpersonal Skills

● Experience in Supervisory Roles

● Team Building & Leadership

● Internal & External Communications

● Able to Set Up Business Centers

PROFESSIONAL EXPERIENCE

BUSINESS CENTER CONCEPTS, INC., Ft. Lauderdale, FL
CUSTOMER SERVICE MANAGER (February 2013 – Present)
Oversaw the installation of “The Office,” a business center offered by AlphaNet Hospitality Systems, Inc. at hotels across the country. Designed and provided training to hotel staff and management on the use of Word, Excel, and PowerPoint, as well as customer service protocol.

Notable accomplishments:

● Managed dozens of staff at these business centers across the United States.

● Helped double the client base for AlphaNet Hospitality over the course of five years.

ADVANCED TECHNOLOGY COMPONENTS, Rye, New York
CUSTOMER SERVICE SPECIALIST (November 2008 – February 2013)
Managed dozens of public- and private-sector clients, supplying them with electronic components.

Notable Accomplishments:

● Developed relationships with established accounts while acquiring dozens of new accounts.

● Coordinated the administration of product orders, serving customer needs, and ensuring delivery.

EDUCATION & CREDENTIALS

UNIVERSITY OF NEW MEXICO, Albuquerque, NM
Bachelor of Science in Business (3.90 GPA; Emphasis: Customer Service Management), 2011

Certifications

Certified Electronic Technician (CET) • Customer Service Certificate (CSC), Cornell University

Information Technology Skills

Proficient in Word, Excel, and PowerPoint • Able to Operate and Repair Credit Card Readers

How to Get Your Resume Noticed

Emphasize Your Experience: If you don’t have related customer service experience, think of ways that your past jobs have prepared you for this one.

Use Keywords: Highlight soft skills, customer service skills, and any qualifications listed in the job description.

Customize Your Resume for Every Job: Your resume should emphasize the skills that make you an excellent candidate for this specific job.