Customer Service Resume: Examples and Writing Tips

customer service representative
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Are you applying for a customer service position? If so, you'll want to emphasize some of the soft skills commonly required for customer service employees, such as being a good communicator and having strong interpersonal skills. Employers will also be looking for candidates who are punctual and responsible because customer service workers often handle cash registers and replace other employees during shift changes.

How to Include Skills in Your Resume

In addition to possessing strong soft skills, you may also want to include customer service keywords throughout your resume. You should also be sure to list any previous customer service positions you've held. If you haven't worked in customer service in the past, think about ways your prior work experience demonstrates that you have the abilities required for a customer service position.

The most important elements to include in your resume are your contact informationeducation, and experience. Another optional way to highlight your customer service abilities is to list them in a skills section.

Optional Resume Sections

Optional sections that you can include are a resume objective or resume profile. Use the objective or profile to specify what role you are looking for, along with the talents and abilities you'd bring to the position. If you do not have direct customer service experience, use this section to demonstrate that you still have relevant experience and strengths that would make you a good candidate for the job—and be specific.

Customer Service Resume Example

The following is an example of a resume for a customer service job. Note the consistent formatting throughout the document, and the clear language used in the bullet points describing each previous job. You do not have to include every tiny responsibility held in each position.

Instead, provide the most relevant information, and group together similar tasks. If you're fairly new at resume writing, be sure to bone up on how to write job descriptions for a resume.  

Do not copy the resume below precisely. Your resume needs to be a unique document, highlighting your own work history and strengths. However, use the example to get a sense of the language to use and the best information to include. 

John Doe
123 Main Street
Albany, NY 12345
(111) (111 -1111)
John.Doe@email.com

Experience

Customer Services Specialist
Brand Buys, Saratoga Springs, NY
May 20XX–Present

  • Assist customers with returns, purchasing store protection plans, and service packages.
  • Schedule in-home services via the online interface.
  • Answer phone inquiries from customers and stores regarding the status of units and other service issues.
  • Assist with new employee training including store policies, services, financing options, and register operations.

    Customer Service Assistant
    Saratoga Springs City Hall, Saratoga Springs, NY
    September 20XX–May 20XX

    • Assisted clientele as they entered the office and via the phone.
    • Performed filing and data management tasks, and drafted and edited short office memos.
    • Assisted with all other office administrative duties.

      Office Assistant
      Skidmore College, Saratoga Springs, NY
      September 20XX–May 20XX

      • Performed input data and assisted with internship and alumni updates.
      • Scheduled appointments and assisted students with registration.

      Education

      Hunter College
      Bachelor of Arts in English

      Skills

      • Ability to work with several operating systems, including Windows and Mac
      • Excellent communication and interpersonal skills       
      • Experience maintaining office budget

      The following is an example of a resume for a customer service management position. It includes a list of qualifications, work experience, and education.

      Customer Service Manager Resume Example

      The following is an example of a resume for a customer service management position. It includes a list of qualifications, work experience, and education.

      James E. Windsor
      2000 NE 31st AVE.


      Ft. Lauderdale, FL 33302
      Phone 594-555-7467
      Email: j.windsor@email.com

      QUALIFICATIONS:

      • Substantial experience and outstanding skills in customer service with seventeen years at PRC Realty Systems including five in management.
      • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
      • Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

      WORK HISTORY:

      Installation ManagerBusiness Center Concepts, Inc., 20XX - present

      • Oversee the installation of “The Office,” a business center offered by AlphaNet Hospitality Systems, Inc. at hotels across the country. Installation includes assembling a desk, connecting credit card readers to each component, and connecting each unit to the master. Provide training to hotel staff and management in use of each component (including Word, Excel, and PowerPoint), and ensure all installation contracts are signed.

      Sales ManagerAdvanced Technology Components, Inc., 20XX – 20XX

      • Managed dozens of public- and private-sector clients, supplying clients with electronic components for military, defense, and aerospace projects.
      • Developed strong relationships with established accounts while acquiring over one dozen new accounts.
      • Coordinated the administration of product orders, understood customer needs and guaranteed delivery of company's commitment.
      • Received award in 20XX for salesperson in top 5% of company sales.

      Owner/OperatorEntertainment Services, 20XX – 20XX

      • Marketed video vending machines to restaurant and cocktail lounges
      • Installed and serviced machines
      • Made weekly customer service calls to existing customers.
      • Saw profits increase by 30% over first two years

      Account ManagerPRC Realty Systems, 19XX – 20XX

      • Serviced multiple accounts which included all contractual items
      • Supervised the on-site staff
      • Prepared the budget, negotiated contract renewal
      • Installed all new hardware and software
      • Maintaining strong customer relationship with directors, MLS committees, and board staff.

      EDUCATION:

      Certificate, Electronic Technician, TVI

      B.A., Business Administration, University of New Mexico