Delivery drivers—also called couriers—can work for many different types of companies, so get the pizza delivery driver stereotype out of your head. As an example, a bank may have a courier pick up deposited checks and transport them to the main branch. Companies regularly require someone to pick up and drop off documents. Medical equipment and supply businesses need deliveries made to home-bound and nursing home clients. Auto parts stores often deliver parts to the mechanics around town. There is even a growing need—pun intended—for delivery drivers in the medicinal marijuana industry.
If you are not one who likes to sit at a desk all day, you may enjoy the constant change of scenery you get while making deliveries. Even though you may spend a lot of time alone or with just one partner on the road, you will still interact with customers on a regular basis.
Questions About Your Driving History
You will hear practical questions about your driving history and skills. For example, you might be asked whether or not you have a license and insurance, and even whether or not you have a vehicle. You might also be asked about any traffic accidents in your driving history.
- Do you have a clean driving record?
- Do you have car insurance?
- Have you ever been in a car accident?
- Do you have a vehicle you can use to make deliveries?
- What driving and delivery experience do you have?
- How comfortable are you driving within a 50-mile radius of this area?
- This position will require you to work in all weather conditions such as rain, cold, snow, wind, etc. Will you be able to meet this requirement?
- What would you do if you got lost while driving for us?
- What would you do if you got into an accident while driving for us?
- How do you stay focused while driving for long periods?
- How comfortable are you with driving in unfamiliar areas?
- How would you describe your sense of direction?
- Would you consider yourself physically fit? Are you able to lift moderate amounts of weight?
Questions About Customer Service
You will also receive questions about customer service since delivery jobs require contact with customers. Some of these might be behavioral interview questions, which are questions about how you have handled various situations in the past. Others might be situational interview questions.
These are similar to behavioral interview questions, in that they are questions about different work experiences. However, situational interview questions are about how you would handle a future situation related to your job. For example, an interviewer might ask how you would handle a difficult situation with a customer.
- How do you define excellent customer service?
- Describe your customer service experience.
- Describe a stressful customer service experience you have handled in the past.
- What would you do if a customer was dissatisfied with your service?
- A customer pays you with a 20 dollar bill, but owe you $14.67. How much change do you give them?
- If your delivery required a signature, and the recipient was not available at the time of delivery, how would you handle the situation?
Other Types of Delivery Driver Questions
Many questions you will be asked will be common interview questions you might be asked at any job, including questions about your employment history, your skill sets, and your strengths and weaknesses.
Finally, you will likely receive questions about the specific company. So, be sure to do research about the company before the interview. They might ask you why you want to work for the company, or which of their products you prefer.
- Why are you interested in this position?
- Are you familiar with the products we sell?
- Which of our products is your favorite?
- Why do you want to be a delivery worker?
- This job requires time management skills. How well do you manage your time at work?
- Do you have experience working unsupervised?
- Describe a time you worked well on a team.
- How flexible is your schedule? Would you be able to work on weekends? Nights?
- Are you comfortable around dogs and other pets you may encounter while making deliveries for us?
Tips for Preparing for a Job Interview
To prepare for your interview, make sure you know the requirements of the job. Look back at your resume and think about any experiences you have had that demonstrate your ability to meet those requirements. Then during the interview, you can easily bring up those examples when answering behavioral and situational interview questions.
Be sure to bring any materials you need for the interview. These might include documents related to your car insurance, or your driver’s license, or certification for driving a particular vehicle.
Also, be sure to research the company before the interview thoroughly. Know who their customers are, and what products you would be delivering.
Practice answering the list of questions below, and any other questions you think you might be asked. The more you practice, the more confident you will be in the interview.
Also, make a list of questions you may have for the interviewer. The potential employer may have different expectations than your last employer, like what type of weather you will be required to deliver in, what holidays you are expected to work, or what type of mileage you will be traveling daily. Do not assume your new delivery job will be just like your last.
In addition to job-specific interview questions, you will also be asked more general questions about your employment history, education, strengths, weaknesses, achievements, goals, and plans. With this in mind, go into the interview prepared to make your best first impression.