A Work-at-Home Company Profile
These virtual call center jobs are for reservation agents who field inbound calls providing customer service and reservations. The company is only looking for potential candidates who can work a full-time schedule. The agents, who may work for all three brands, answer general questions and receive calls that are forwarded from customer calls to the branches. They also may handle roadside assistance calls.
Car Rental, Call Center
Enterprise Holdings, the parent company of Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental, hires a workforce of home-based call center agents located in several U.S. states and in parts of Canada.
Types of Work-at-Home Positions at Enterprise
While these are not technically sales positions, there is a heavy emphasis placed on making the reservation, so a talent for sales can be helpful. Agents who are bilingual in Spanish and French are needed.
Sometimes, Enterprise has openings for its work-at-home internships for college students studying at specific universities. These opportunities for "brand ambassadors" are within Enterprise's CarShare program and are usually marketing focused.
Benefits and Pay at Enterprise Holdings
The pay range for these phone positions varies by location and is higher for bilingual agents, but typically the hourly rate is around $12.50 per hour for English-only agents and around $14 per hour for French- and Spanish-speaking agents. The company offers paid time off as well as medical and dental benefits. Training is paid and is full time for three weeks.
Agents must be available to work to work most weekends. Shifts could be early morning, afternoon, or late evening hours.
Applicants should be at least 18 years old and have a minimum of 6 months experience in customer service or sales. Also, they should have a track record of at least 1 year of work experience at the same employer. Basic computer skills are required.
Agents must own a computer (or be able to obtain one) that is hardwired (no wireless routers allowed) to cable or DSL internet service and have a computer USB headset with microphone. The computer must be in a quiet place with no noise or distractions.
Though the position is work from home, Enterprise only hires in specific U.S. states and Canadian provinces, and often applicants must live in certain metropolitan areas. Enterprise hires in the following states and provinces but could hire in others.
- New Mexico
- North Carolina
- New Brunswick
- North Carolina
Equipment and Technical Requirements
An agent provides his or her own computer, which must be a PC (not an Apple) with Windows 7 or higher. It must be directly connected to the high-speed internet service from a cable or fiber service (no DSL or satellite). You cannot use a wireless router but must have your computer wired to the internet connections. Enterprise provides a headset to its agents.
Application Process For Enterprise
To apply, go to Enterprise's website and use the keyword "work from home." There is an online application that you can fill out. Uploading a resume is optional. The application only asks for basic information and does not include a skills test.