A Work-at-Home Company Profile

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Industry: Hotels, Call Center

Company Description

Global hotel chain hires work-at-home reservation agents for its many properties, which include Hilton Hotels, DoubleTree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Homewood Suites, Home2 Suites and Hilton Grand Vacation, as well as for customer service for its HHonors members program. The company touts Hilton at Home program as "a work at home environment that embraces the principles of individuality, flexibility, and stimulating work."

Types of Work-at-Home Positions

The customer service network provides 24-hour assistance to guests, handling more than 34 million calls annually. There are two basic types of Hilton's home-based positions: reservation sales and customer service. Most of the hours available at these part-time and full-time employment positions are evening and weekends. Jobs are not seasonal and they are not for independent contractors, as many remote call service jobs are.

Sales experience and a high school diploma or GED are required, but an associates degree is preferred.  The jobs, which used to be based out of Dallas, TX, and Tampa, FL only, are now 100 percent virtual, including training. However, you have to live in one of these U. S. states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.

Benefits and Pay

Reservation agents are paid $9 an hour plus incentives, which makes the pay around $11-14 per hour. Hilton@Home employees receive the same benefits of all other Hilton Worldwide employees including a 401(k) savings plan, paid time off, hotel discounts globally, medical and dental and more. For more home call center companies offering benefits, see this list of employment call center jobs.

Training is done online and last 4 to 7 weeks long. It requires 100 percent attendance, is paid at a lower rate than the jobs. Once you're done training you may have some opportunity for commission/bonus. Hilton Worldwide makes an effort to be military friendly in its hiring practices. It says it employs nearly 800 service men and women, adding that "in partnership with Recruit Military and other community-based organizations, we are pledging another 3.5 percent of our Hilton@Home call center positions, located in Dallas and Tampa, to military spouses through 2014." For more companies that hire military and military spouses to work from home, see this list of military friendly WAH employers.


Hilton@Home provides agents with a computer, keyboard, mouse, flash drive and ethernet cable, while agents must provide a monitor, landline phone and the phone line (no VOIP or cell phones), a wired Internet connection, headset, speakers, surge protector and webcam. Agents must have a quiet place to work.

Application Process

To find a call center job, go to Hilton@Home website.  When making a search of open positions you can check a "work from home" box to find just the remote jobs. Applications are taken online, and qualified applicants will be contacted.