Hilton@Home: A Look at Work-at-Home Call Center Jobs

She meets every deadline
•••  PeopleImages/Getty Images

You can earn money working from home for Hilton Hotels in a call center. The Hilton global hotel chain hires work-at-home reservation agents for its many properties, which include Hilton Hotels, DoubleTree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Homewood Suites, Home2 Suites, and Hilton Grand Vacation. It also employs work-at-home reservation agents for customer service for its HHonors members program. Hilton touts its Hilton at Home program as "a work at home environment that embraces the principles of individuality, flexibility, and stimulating work."

But what's it really like working there, and what does working there entail?

Reservation Sales and Customer Service Work-at-Home Positions

The customer service network provides 24-hour assistance to guests, handling more than 34 million calls annually. There are two basic types of Hilton's home-based positions: reservation sales and customer service. Most of the hours available at these part-time and full-time employment positions are evening and weekends. Jobs are not seasonal, and they aren't for independent contractors, as many remote call service jobs are.

You need to have sales experience and a high school diploma or GED, but Hilton prefers an associates degree. The jobs, which used to be based out of Dallas, TX, and Tampa, FL only, are now 100 percent virtual, including training. However, you have to live in one of these U.S. states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.

Benefits and Pay

Reservation agents are paid $9.70 an hour plus incentives, which can make the pay around $11-14 per hour. Hilton@Home employees receive the same benefits of all other Hilton Worldwide employees, including a 401(k) savings plan, paid time off, hotel discounts globally, medical and dental, and more. Other call center companies also offer benefits.

You receive training online, and it lasts four to seven weeks. It requires 100 percent attendance, and when you're training, you're paid at a lower rate than the job itself. Once you're done training, you may have some opportunity for commission/bonus. In addition, Hilton Worldwide makes an effort to be military-friendly in its hiring practices.


Hilton@Home provides agents with a computer, keyboard, mouse, flash drive, and ethernet cable, while agents must provide a monitor, landline phone and the phone line (no VOIP or cell phones), a wired Internet connection, headset, speakers, surge protector, and webcam. Agents must have a quiet place to work.

Application Process

To find a call center job, go to Hilton@Home website. When you search for open positions, you can check a "work from home" box to find just the remote jobs. Applications are taken online, and qualified applicants will be contacted.