Home Call Center Jobs in Massachusetts

Businesswoman with headset working at computer
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These companies offer work-at-home call center jobs to people who reside in Massachusetts. Although one might think a work-at-home job might be performed from anywhere in the country, in fact, most companies with home call center jobs only hire in specific states—often due to state laws and minimum wage requirements. This list is by no means definitive, but these virtual call center companies hire for work at home positions in Massachusetts:

Accolade Support Call Center Services 

This business process outsourcing company (BPO) contracts with home-based technical support agents and customer service reps. Pay is a per-minute talk time rate that is up to $10 per hour.

American Express

This financial giant hires for its corporate travel division virtual travel agents and call center agents with experience in reservation systems in its Axcess@Home program. Bilingual agents are also needed.

Apple At-Home Advisors

Apple At-Home is a work-at-home call center program from Apple that hires both college students and non-students for full and part-time positions. It is part of the company's AppleCare division. Apple provides a computer and phone.


This company's home-based employees work in customer service, sales and B2B telemarketing as well as insurance auditor sand LPNs and RNs doing telehealth work. See more work-at-home insurance jobs and sales jobs from home.

BSG - VoiceLog

Independent contractors receive inbound calls to do third-party verification for utility, cable and financial services clients in these home-based call center jobs. Agents can choose shifts as short as two hours. Pay is $8.50 per hour. Agents bilingual in Spanish needed


The agents hired by this outsourcing company are independent contractors, not employees. The company contracts people with various backgrounds including licensed insurance agents and those with experience in outbound sales, bilingual customer service (Spanish and French) and financial services. Agents' pay is based on minutes of talk time plus sales incentives. Agents must become "certified" to work for individual clients. The time the agent works toward this certification is not paid. Agents must pay at least $50 for a background check.

SYKES Home Powered by Alpine Access

Home-based agents, who are employees, not contractors, receive inbound customer service and sales call for a variety of this BPO's clients. They are paid for training and, once started, receive $9 an hour. Applicants who are offered a position must pay $45 for a background check. The hiring process for these call center jobs is online and by phone. Bilingual skills a plus; languages include Spanish, Mandarin, and Cantonese. This company requires a minimum commitment of 20 hours per week with up to full-time available.

Working Solutions

Independent contractor, virtual call center agents handle technical support, sales, ticketing, and customer service for Working Solutions' clients. There are also some work-at-home data entry and editing jobs.