Work-From-Home Call Center Jobs in New Mexico
Though it's a "virtual" profession, a work-at-home call center job can't be done from just anywhere. Most companies hire only in specific states.
Many companies that run virtual call centers employ workers in New Mexico. Here are some of the most important ones, listed alphabetically.
- American Express: This global financial services company hires remote call center agents who are experienced in reservation systems and travel agents nationwide.
American Express looks for agents who are bilingual.
- Apple At-Home Advisors: The work-at-home call center program from Apple hires both college students and non-students. It is part of the company's AppleCare department. Students are recruited from the University of New Mexico.
These Apple remote call center jobs are often seasonal.
- ARO: You will find freelancing (or independent contractor) positions in customer service, sales and business telemarketing at this company. ARO also sometimes has openings for home-based jobs in insurance auditing and for LPNs and RNs in medical call centers.
- Asurion: This warranty company uses remote call center agents to provide customer service for device replacement claims. It offers both full- and part-time positions.
Asurion looks for employees who are bilingual and offers benefits such as medical, dental, and vision insurance and a 401(k) plan.
- Convergys: Remote call center agents take incoming phone calls and provide customer service, sales or technical support.
Convergys offers paid training and several benefits to agents, all of whom are employees.
- LiveOps: Independent contractors pay significant costs in time and money to work as remote call center agents in customer service. Agents are not paid hourly but at a rate that is based on minutes of talk time, plus sales incentives in some cases. There is no minimum wage guaranteed. Agents must spend the time to become "certified" to work for individual clients, and this certification is not paid. Agents must also pay for their own background checks.
- 1-800-FLOWERS: This giant floral retailer regularly hires through an intermediary for remote call center jobs, but they are usually on a temporary basis for seasonal employment.
- ServicesAccolade Support Call Center: This outsourcing company hires contractors (not employees) to perform tech support and customer service for its clients. Jobs are paid on a per-minute basis at a maximum of $10 an hour with no minimum wage protection.
- Sitel: The work-at-home program in this global business process outsourcing (BPO) company offers its call center employees professional training from home as well as a set schedule of hours that may be full or part-time.
Sitel hires agents as employees, not independent contractors, and offers benefits that include medical and dental benefits for full-time employees, 401(k), vacation and holiday pay, and employee discounts with Sitel clients. Training is full-time (40 hours/week), at home, and paid. It lasts one to six weeks, depending on the position.
- Support.com: In addition to hiring home-based tech support chat and telephone agents, this company also hires remote supervisors who support and supervise these work-at-home services technicians. Remote technicians are paid $10.25–$11 an hour; agents who are bilingual in English and Spanish receive more.
All Support.com positions are for employees, not independent contractors, and offer benefits that include medical, dental, vision, 401(k), and paid time off.
- SYKES Home Powered by Alpine Access: Telecommuting employees take inbound customer service and sales calls. Pay is approximately $9 hourly, and training is paid. However, applicants must pay $45 for a background check before they can begin work.
All SYKES Home employees are offered medical, dental, and vision plans, and for those who have completed one year of service and worked 1,000 hours, a matching 401(k) retirement plan is an additional benefit.
- teleNetwork: This outsourcing call center hires work-at-home technicians to assist with Internet services, desktop support, and security issues as well as customer service reps.
Benefits at TeleNetwork include paid time off, health, dental, vision, and life insurance as well as 401(k) participation with a company match. TeleNetwork has a wellness program that includes daily cardio and yoga classes via Google Hangouts, mental health support, and more.
- TeleTech@Home: This global BPO company hires associates in some U.S. states and the U.K. to work from home as call agents and in other fields. Pay is $9–$10/hour.
TeleTech@Home looks for agents who are bilingual. Benefits include paid training and 401(k) participation.
- U-Haul: Agents in these work-at-home call center jobs provide customer service, make reservations, and provide roadside assistance.
Agent jobs at U-Haul may be seasonal, but they are employment positions. Benefits for part-timers include a dental plan, limited medical plan, 401(k) plan, stock purchase plan, company discounts, and membership in the company credit union. Full-time employees receive additional benefits such as paid time off and a full medical plan.