Hotel Front Desk Resume Examples
The following are two resume examples for a hotel front desk position – one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry.
When writing your resume, take the time to match your resume, and your cover letter, to the qualifications listed in the job posting. The closer your credentials match what the company is seeking, the best your chances for a job interview.
You can find more resumes for jobs in the hospitality industry here.
Hotel Front Desk Resume Example #1 (Experienced Candidate)
This resume begins with a qualifications summary (also called a qualifications profile) which lists the skills, achievements, and experience most relevant for a hotel front desk job. Focusing on these industry-specific keywords at the very beginning of the resume helps to ensure that your resume will be given a serious review by a hiring manager.
301 King Street, Apt. #7, Seattle, WA 98104
c: 3609-333-8567 e: firstname.lastname@example.org
Charismatic and service-oriented Hotel Front Desk Agent with 7 years’ experience providing world-class service to guests of upscale downtown hotel.
- Proactive in identifying and fulfilling customers’ needs to ensure comfortable and pleasant guest experiences.
- Excellent command of Microsoft Office Suite and GuestPoint accommodation management platform.
- Honors graduate of Washington State University’s Hospitality Business Management Program.
- Dedicated team player, partnering with hotel personnel at all levels to optimize 24/7 provision of flawless guest services.
May 20XX-present – The Paramount Hotel, Seattle, WA
Front Desk Agent
Greet and check in guests to one of Seattle’s landmark hotels. Describe and deliver tailored concierge services to facilitate patrons’ access to local museums, attractions, and sporting events. Work closely with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness.
- Earned several positive customer reviews on both internal survey forms and online review platforms including Yelp and TripAdvisor.
- Selected by senior management to coordinate arrangements for multiple conferences attended by ~500 participants.
- Earned “Employee-of-the-year” titles in 20XX, 20XX, and 20XX.
Spring 20XX – B.S., Washington State University, Pullman, WA
Major: Hospitality Business Management
Hotel Front Desk Resume Example #2 (Entry-Level Candidate)
This resume has a section for relevant experience, which includes both jobs and volunteer positions that require hospitality and communication skills. When you have limited or no experience in a particular job for which you are applying, you should mention in your resume academic, extracurricular, or volunteer experiences that have helped you develop skills similar to those a hotel is seeking in its next front desk associate.
The typical guest services skills that hotels hope to find in a candidate for a front desk job include: customer service, organization, oral communications, written communications, the ability to use and / or quickly learn client relationship management (CRM) or reservation management software, friendliness, foreign language skills (Spanish, Japanese, German), conflict management, decision-making, and professional composure and appearance.
225 North Boulevard, McLean, IL 61754
c: 309-555-6397 e: email@example.com
Spring 20XX – B.A., Augustana College, IL ; 3.83 GPA
Emerging professional positioned to contribute superb communications, administrative, customer service, and organizational talents to excel as Hotel Front Desk Agent.
Sept. 20XX-present – Information Technology Office, Augustana College, Rock Island, IL
Provide technological assistance for students, staff and faculty in person and on the phone. Set up projectors and any other technological equipment for professors before class.
- Nominated employee-of-the month for exceptional customer service.
August 20XX-present – ABC Nonprofit for Kids, McLean, IL
Greet and register hundreds of racers, answering any registration questions. Assign tasks to volunteers, overseeing each volunteer’s successful completion of tasks.
- Managed over one dozen teen volunteers for biannual 5k race fundraiser.
Summer 20XX-Summer 20XX – Mohawk Creek Camp, Rock Island, IL
Responsible for leading a group of 10 ten-year-old children through a series of daily activities. Interacted with parents on a daily basis, providing daily updates on their children’s behavior and achievements.
Sept. 20XX-May 20XX – Asher Grocery Mart, McLean, IL
Greeted customers and provided information on daily coupons and sales; bagged groceries for customers.
- Managed cash, check, credit and debit card transactions with 100% accuracy and accountability.
Spring 20XX-Spring 20XX – McLean Varsity Men’s Lacrosse Team, McLean, IL
Spring 20XX-Spring 20XX – National Honors Society, McLean, IL
What Else You Should Know: How to Write a Resume