Hotel Front Desk Resume Examples

Hotel service bell on a table white glass and simulation hotel background.
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The following are two resume examples for a hotel front desk position – one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry.

When writing your resume, take the time to match your resume, and your cover letter, to the qualifications listed in the job posting. The closer your credentials match what the company is seeking, the best your chances for a job interview.

Hotel Front Desk Resume Example #1 (Experienced Candidate)

This resume begins with a qualifications summary (also called a qualifications profile) which lists the skills, achievements, and experience most relevant for a hotel front desk job. Focusing on these industry-specific keywords at the very beginning of the resume helps to ensure that your resume will be given a serious review by a hiring manager.

Download the hotel front desk resume template (compatible with Google Docs and Word Online) or see below for more examples.

Screenshot of a hotel front desk resume example
©TheBalance 2018
Download the Word Template

Hotel Front Desk Resume Example #1 (Text Version)

Alice Applicant
333 King Street • Seattle, WA 98104 • (123) 456-7890 • alice.applicant@email.com

CAREER OBJECTIVE

Charismatic and service-oriented hotel front desk agent with seven years of experience providing world-class service to guests seeks opportunity with an upscale downtown hotel.

CORE QUALIFICATIONS

  • Excellent command of Microsoft Office Suite and GuestPoint accommodation management platform.
  • Fluent in written and spoken Spanish.
  • Proactive in identifying and fulfilling customers’ needs to ensure comfortable and pleasant guest experiences.

PROFESSIONAL EXPERIENCE

THE PARAMOUNT HOTEL, Seattle, Wash.
Front Desk Agent, May 2017–Present
Greet and check in guests to one of Seattle’s landmark hotels. Describe and deliver tailored concierge services to facilitate patrons’ access to local museums, attractions, and sporting events. Work closely with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness.

• Earned several positive customer reviews on both internal survey forms and online review platforms including Yelp and TripAdvisor.

• Selected by senior management to coordinate arrangements for multiple conferences attended by up to 500 participants.

• Earned “Employee-of-the-year” title in 2017.

THE PULLMAN GRILL, Pullman, Wash.

Hostess, March 2015–May 2017
Seated guests and assisted with dining room management at popular Pullman restaurant.

EDUCATION

Bachelor of Arts in Hospitality Business Management (2017)
Washington State University, Pullman, Wash.

Hotel Front Desk Resume Example #2 (Entry-Level Candidate)

This resume has a section for relevant experience, which includes both jobs and volunteer positions that require hospitality and communication skills. When you have limited or no experience in a particular job for which you are applying, you should mention in your resume academic, extracurricular, or volunteer experiences that have helped you develop skills similar to those a hotel is seeking in its next front desk associate.

The typical guest services skills that hotels hope to find in a candidate for a front desk job include: customer service, organization, oral communications, written communications, the ability to use and / or quickly learn client relationship management (CRM) or reservation management software, friendliness, foreign language skills (Spanish, Japanese, German), conflict management, decision-making, and professional composure and appearance. 

Download the hotel front desk resume template (compatible with Google Docs and Word Online) or see below for more examples.

Screenshot of a resume for a front desk hotel worker
©TheBalance 2018
Download the Word Template

Hotel Front Desk Resume Example #2 (Text Only)

Alice Applicant

333 King Street • Seattle, WA 98104 • (123) 456-7890 • alice.applicant@email.com

CAREER OBJECTIVE

Emerging professional positioned to contribute superb communications, administrative, customer service, and organizational talents to excel as Hotel Front Desk Agent.

CORE QUALIFICATIONS

  • Experience serving customers and dealing with people in a variety of settings.
  • Fluent in written and spoken German.

PROFESSIONAL EXPERIENCE

AUGUSTANA COLLEGE, Augustana, Ill.
Administrative Assistant, May 2016–Present
Provide technological assistance for students, staff, and faculty in person and on the phone. Set up projectors and any other technological equipment for professors before class.

ABC NONPROFIT FOR KIDS, McLean, Ill.
Volunteer Organizer, March 2015–March 2018
Greeted and registered hundreds of participants in annual 5K race fundraiser, answering any registration questions. Assigned tasks to more than a dozen teen volunteers, overseeing each volunteer’s successful completion of tasks.

MOHAWK CREEK CAMP, Rock Island, Ill.
Camp Counselor, June 2015–June 2017
Responsible for leading half a dozen 10-year-old children through a series of daily activities. Interacted with parents on a daily basis, providing daily updates on their children’s behavior and achievements.

ASHER GROCERY MART, McLean, Ill.
Cashier, June 2015–June 2017
Managed cash, check, credit and debit card transactions with 100 percent accuracy and accountability.

EDUCATION

Bachelor of Arts in Mathematics (2012)
Augustana College, Augustana, Ill.

More Resume Examples

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