Learn How to Whitelist or Blacklist Email Senders In AOL

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Technology often seems to have a mind of its own. It's supposed to be there at your beck and call, making your life easier, but quirks can actually cost you time and opportunities – like missing important emails because they go to your spam folder. It may be hours or even days before you think to look there.

But this is easy enough to fix. You can "whitelist" the sender or an entire domain name to make sure certain emails go where you want them to go – to your inbox – and nowhere else. Here's how to whitelist email in AOL and AOL Webmail to ensure you get your important emails, updates and more.

Whitelist an Email Sender in AOL

You must add the email address or corporate domain of the sender to your address book or custom sender list to make sure email gets delivered to your AOL inbox. 

First, click on the "Spam Controls" link on the lower right side of your inbox screen. A "Mail and Spam Controls" box will appear. Now click on the "Customer Sender" list link and choose the "Allow email from ..." option. Enter the sender's name here, then click "add" and "save." 

In more recent versions of AOL, you can also simply add the name of the sender to your Contacts list. AOL will then recognize that this is someone you want to communicate with. Just click on the sender's email address. A menu should drop down. Select "Add Contact." 

Whitelisting Senders and Domains Using AOL WebMail

Replying to an email from a sender you want to whitelist will automatically add the list as a safe sender if you're using AOL webmail. Email from that domain will then be delivered straight to your inbox. The software will recognize that it's not spam. 

Mass or Bulk Emails 

AOL says it cooperates with individuals and organizations who send bulk emails, but only if those emails are solicited. AOL will recognize certain IP addresses automatically because AOL has its own whitelist. If you don't want these emails or didn't solicit them, you can notify AOL or you can effectively blacklist them – or any other email senders you don't want to hear from.

Go to "Spam Controls" to blacklist someone, just as you would if you wanted to allow an email. Then click on "Block email from ..." and enter the name of the sender. Click "add" and "save." Or, on more recent versions of AOL, you can just click on the "Report Spam" or "Notify AOL" link right there on the offensive email. 

AOL Will Alert You

Upgrade to the most recent version of AOL if you're not already receiving alerts when emails land in your spam folder. If all else fails, AOL will let you know that something new has arrived there. If you've been waiting for an email you don't appear to have received, this is effectively a reminder to check. You can even tell AOL how often you want to receive these alerts