Documentation Is Crucial for Proper Decision Making
In the world of human resources and employment, documentation about an employee’s performance can make or break your ability to discipline, terminate, or fairly promote, reward, and recognize employees.
Documentation is essential for managers and HR staff because you need to make a serious effort to record all of the events in the employment history of your employees—both positive and negative incidents of performance.
Here you will find everything that managers and HR staff need to carefully document employee performance.
Why You Should Document Employee Performance
- Documentation provides evidence that performance issues were discussed with the employee in a timely and concise fashion.
- Documentation offers a history of the employee’s improvement or failure to improve performance over time. It is chronological and a precise description of the employee’s actions, the manager’s actions, and events as they occur.
- Documentation provides evidence that supports management decisions to take unfavorable action such as discipline or termination with an employee.
- Documentation offers proof that an employee deserves an available promotion or opportunity over other employees who are also eligible.
- Documentation provides evidence to justify salary increases, decreases, or why an employee received no raise.
- In the event of a lawsuit, complete and thorough documentation protects an employer's interests. The documentation can support management's actions in terminating an unsuccessful employee. It also can prove that the employee was terminated for reasons that are legal as opposed to others such as illegal discrimination.
What to Document
Managers need to document employee performance, both positive contributions and performance failures. They need to document exactly what the employee did and said and what the manager did and said in response during the meeting or conversation.
You need to document any agreements made during the conversation, goals set, improvements required and expected, and the timeline for improvement. Documentation should also contain commitments that the manager makes to assist the employee.
How to Document
Documentation should be written during or immediately following the meeting or conversation with the employee. You should never miss writing down the conversation with the employee on the day when it actually happened. Waiting until later or the next day affects the quality of the documentation because it is based on what you remember.
One of the worst mistakes managers make is to believe that they can reconstruct an employee counseling history as needed. No HR person who has any experience of decent, timely documentation is ever fooled by a reconstructed record. Managers who reconstruct from memory bring unnecessary and unacceptable risk to their company because a made-up history won't hold up in a potential lawsuit.
You need your documentation to appear professional, neat, and organized. Write documentation as if you are talking about the history of the happenings to a third party. You never know who may read your documentation one day, so make sure that it reflects your professionalism. (Back of a cocktail napkin, envelope, or sticky note doesn't qualify as professional documentation.)
Your documentation should go to an employee’s new manager if the employee obtains a new job—or you do—in your organization. For your memory and to inform the employee’s new manager, you need to put the employee’s name and title, your name and title, and the full date on each document.
Write documentation that is factual, fair, legal, objective, complete, and consistent. Avoid opinions (Mike is sloppy. Alice is lazy. Tom was lying to me.), name-calling, editorializing (John is a jerk. Mark has an attitude problem.), and labeling (Mary is irresponsible. George is not a team player.).
Avoid also trying to interpret the employee’s behavior. (Marsha must not like this assignment. Paula appears to be in over her head.) Minimize your use of descriptive words such as adjectives and adverbs (slowly, sloppily, unhappy, moody, rude). State the employee's specific behavior and actions, not your opinion or interpretation of it.
What Documentation Must Provide
In the later review of the documentation, what is needed is an accurate record of the conversation. Stick with the facts and write down just what you said and what the employee said. Make sure that your documentation is unambiguous and that it gets the facts straight. (In any potential legal situation, errors in any of the documented events make all of the rest of the documentation suspect.)
Finally, document any agreements, commitments, timelines, improvements needed, check-in points, and other details that might slip from memory. Make certain that you set a date and time for deadlines and due dates so that misunderstanding won't occur.
Know your HR department's documentation policy, which will tell you what documentation needs placement in the employee's personnel file Any documentation of disciplinary actions should certainly be included.
Where to Document and Store Documentation
Since documentation about employees is confidential and private to the employee, you need to take care that any documentation remains confidential to the manager, HR, and potentially the employee's next manager. Thus, putting documentation on a shared computer drive is not recommended. Handwritten documentation and a manager's documentation printed out are best kept in locked storage.
The Bottom Line
If you follow these guidelines, when you go to HR to ask for help in disciplining, terminating, or transferring an employee to a job with a better potential fit, HR will help you solve the problem or improve the situation. When HR tells you to document, document, document or they can't help you; you'll have to have all of your bases covered.
Please note that the information provided, while authoritative, is not guaranteed for accuracy and legality. The site is read by a world-wide audience and employment laws and regulations vary from state to state and country to country. Please seek legal assistance, or assistance from State, Federal, or International governmental resources, to make certain your legal interpretation and decisions are correct for your location. This information is for guidance, ideas, and assistance.