Humana Opportunities to Work at Home

A Work-at-Home Company Profile

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Founded in 1961, Humana is the nation’s third-largest health insurance provider, representing nearly 14 million medical members nationwide. Located in Louisville, Kentucky, Humana offers a variety of health, wellness, and insurance products and services, and has approximately 49,000 employees. The company boasts a competitive salary and benefits program, generous paid time off, tuition assistance, and career mentoring. Its flexible jobs include full-time, telecommuting positions.

Working Remotely for Humana

If you're a health care professional or have medical office skills, you may be able to find a telecommuting position with Humana. While many of the jobs that allow telecommuting are tied to a specific job location, such as a visiting RN, many—such as a data entry specialiss—are not. Still others, such as a medical underwriters, may not be tied to a specific location, but may require licensing in a particular state or states. The best approach is to search by your expertise or area of interest and then see what remote positions are available.


A Sample of Work-at-Home Positions at Humana

The following job descriptions present examples of the types of work-at-home positions that Humana offers:

  • Telephonic UM (Utilization Management) Pre-Service RN: As a clinical advisor you will be charged with collaborating with other Humana health caregivers to review actual and proposed medical care and services against established coverage guidelines. Essential duties include transferring cases to alternative levels of care within Humana's benefit plan design, recommending services for Humana Plan members, identifying potentially unnecessary services and care delivery settings, and recommending appropriate alternatives of care by analyzing clinical protocols. The day-to-day responsibilities of this remote nurse position also include doing admission reviews and formulating discharge planning.
    This telecommuting job requires a minimum of three years nursing experience with a background in utilization management along with a solid base of experience working with large health plans. Strong computer skills are necessary along with a proficiency in Word, Excel, and Outlook programs. Other requirements include the ability to work independently under general instructions and with a team, accessibility to high-speed DSL or cable modem for a home office, and the ability to provide a designated workspace free from distractions. The estimated salary is $50,000–$67,000 a year.
  • Customer Care Specialist: The Customer Care Specialist represents the company by addressing incoming telephone, digital, or written inquiries. The Customer Care Specialist performs basic administrative, clerical, operational, customer support, and computational tasks. The specialist addresses customer needs including complex benefit questions and records details of inquiries, comments, or complaints, transactions or interactions and takes action accordingly. Specialists must have a high school diploma or equivalent and one year of customer service experience. They need to be customer service-orientated, possess a strong attention to detail, be able to multi-task, and have strong typing and computer navigation skills. The estimated annual salary is $27,000–$36,000.
  • UM (Utilization Management) Specialist: A UM Specialist collects broad-based information and gathers resources and data in order to arm the Humana team with the tools necessary to enhance consumer engagement and choice. Day-to-day activities include attaching faxes to chart reviews to help the nursing team, answering departmental phones, making outbound calls, and requesting and sending out written correspondence. The specialist must have a high school diploma, be proficient in all Microsoft Office applications, possess exceptional phone etiquette and communication skills, and have a working knowledge of computers. The estimated salary is $22,000–$30,000 a year.

    Pros and Cons of Telecommuting

    People who work at home experience benefits and drawbacks in that particular work environment. Some of them are as follows:

    Pros: Remote workers say that they like being in control, they enjoy the flexibility of scheduling their work around their lives, and working at home saves them time and money commuting to an office. They also don't have to put up with the constant distractions of people stopping by your cubicle or knocking on your door. Employees also say that working at home allows them to concentrate more fully on their work.

    Cons: The biggest complaint among telecommuters (especially for extraverted people) is that they suffer from loneliness and isolation. Workers also tend to feel disconnected from the rest of the team. Another negative is that remote workers say they don't have colleagues with whom to share problems or brainstorm.

    The Telecommuting Boom

    According to a 2017 FlexJobs and Global Workplace Analytics report, between 2007 and 2017, the number of U.S. telecommuters increased a stunning 115 percent.

    The report also found the following:

    • 3.9 million U.S. employees, or nearly 3 percent of all U.S. workers, work from home at least 50 percent of the time.
    • The average telecommuter is middle-aged (46 years of age or older), is educated with at least a bachelor’s degree, and earns more (comparatively) than an in-office worker.
    • Gender-wise, the number of women and men that telecommute is equal.

    More Telecommuting Statistics

    The job search company Flexjobs also revealed various benefits of telecommuting on workers as well as the U.S. economy. The numbers stack up as follows:

    • U.S. businesses save some $2,000 a year per person because of work-from-home programs.
    • U.S. businesses with work-from-home programs reduce their employee turnover by 50 percent.
    • Seventy-three percent of remote workers say they're satisfied with the company they work for.
    • Fifty-six percent of remote workers think their managers are concerned about their well-being.
    • Eighty-two percent of telecommuters say they have a lower stress level, 80 percent experience improved morale, 70 percent say they're more productive, and 69 percent miss fewer days from work.
    • Remote workers also say they enjoy a healthier lifestyle with 45 percent enjoying more sleep, 42 percent saying they eat healthier, and 35 percent saying they exercise more.
    • Most importantly, half of all telecommuters are less likely to quit their jobs than on-site workers.

    Using Humana's Employment Page to Find Work-at-Home Positions

    Go to the Humana Website and in your search, check the box for "Virtual/Work at Home" in the "Work Environment Type" section and add keywords specific to your job search. You will have to check each position to see if it is a fully work-at-home position or whether it requires travel or reporting to an office as well. You can also visit any one of the popular online job sites such as and and input the keywords and location for your search.


    While conducting your telecommuting job search, you may also want to look into the directory of work-at-home companies.