Humana Opportunities to Work at Home

A Work-at-Home Company Profile

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Founded in 1961, Humana is the nation’s fifth-largest health insurance provider, representing nearly 16.6 million medical members nationwide. Located in Louisville, Kentucky, Humana offers a variety of health, wellness, and insurance products and services, and has approximately 42,000 employees. The company boasts a competitive salary and benefits program, generous paid time off, tuition assistance, and career mentoring. Its flexible jobs include full-time remote positions.

Working Remotely for Humana

If you're a health care professional or have medical office skills, you may be able to find a telecommuting position with Humana. While many of the jobs that allow telecommuting are tied to a specific job location, many—such as a data entry specialist—are not. Other positions, such as a medical underwriter, may not be tied to a specific location but may require licensing in a particular state or states. The best approach is to search by your expertise or area of interest and then see what remote positions are available.

Work-From-Home Positions at Humana

The following job descriptions present examples of the types of work-at-home positions that Humana offers.

Telephonic Utilization Management (UM) Pre-Service RN

As a clinical advisor, you will be in charge of collaborating with other Humana health caregivers to review actual and proposed medical care and services against established coverage guidelines. Essential duties include transferring cases to alternative levels of care within Humana's benefit plan design, recommending services for Humana Plan members, identifying potentially unnecessary services and care delivery settings, and recommending appropriate alternatives of care by analyzing clinical protocols. The day-to-day responsibilities of this remote nurse position also include doing admission reviews and formulating discharge planning.

This position requires a minimum of three years of nursing experience with a background in utilization management, along with a solid base of experience working with large health plans. Strong computer skills and proficiency in Word, Excel, and Outlook programs are also needed. Other requirements include the ability to work independently under general instructions, accessibility to high-speed DSL or cable modem for a home office, and a workspace free from distractions.

Customer Care Specialist

The Customer Care Specialist represents the company by addressing incoming telephone, digital, or written inquiries, and performing basic administrative, clerical, operational, customer support, and computational tasks. The specialist addresses complex benefit questions and records details of inquiries, comments, complaints, transactions, and interactions and takes action accordingly. Specialists must have a high school diploma or equivalent and one year of customer service experience. They need to be customer service-orientated, possess strong attention to detail, be able to multitask, and have strong typing and computer navigation skills.

Utilization Management Specialist

A UM Specialist collects broad-based information and gathers resources and data to arm the Humana team with the tools necessary to enhance consumer engagement and choice. Day-to-day activities include attaching faxes to chart reviews to help the nursing team, answering departmental phones, making outbound calls, and requesting and sending out written correspondence. The specialist must have a high school diploma, be proficient in all Microsoft Office applications, possess exceptional phone etiquette and communication skills, and have a working knowledge of computers.

Pros and Cons of Telecommuting

Remote workers say that they like being in control, they enjoy the flexibility of scheduling their work around their lives, and working at home saves them time and money commuting to an office. They also don't have to put up with the constant distractions of people stopping by their cubicle or knocking on their door. Employees also say that working at home allows them to concentrate more fully on their work.

The biggest complaint among telecommuters—especially for extroverts—is that they suffer from loneliness and isolation. Workers also tend to feel disconnected from the rest of the team, and they don't have colleagues to share problems or brainstorm with.

The Telecommuting Boom

Since 2015, the number of U.S. telecommuters has increased a stunning 173%. The report also found that 4.7 million U.S. employees, or nearly 3.4% of all U.S. workers, work from home at least half of the time. The average telecommuter is educated with at least a bachelor’s degree and earns more (comparatively) than an in-office worker; gender-wise, the number of women and men that telecommute is equal.

Article Sources

  1. Humana. "2018 Annual Report." Page 2. Accessed Jan. 20, 2020.

  2. Humana. "Humana Careers." Accessed Jan. 20, 2020.

  3. Global Workplace Analytics. "Pros and Cons." Accessed Jan. 20, 2020.

  4. Global Workplace Analytics. "Latest Telecommuting/Mobile Work/Remote Work Statistics." Accessed Jan. 20, 2020.