Before you can improve employee satisfaction and employee engagement, you need to know what to improve. The annual Society for Human Resource Management (SHRM) 2017 Employee Job Satisfaction and Engagement Survey identifies the factors that are important in employee job satisfaction and employee engagement as perceived by employees.
The survey’s purpose is to assist employers to develop the right programs and practices when they seek to have an impact on these two factors that are critical to employee morale and motivation. Understanding employee preferences provide guidance for the knowledgeable allocation of resources.
Otherwise, employers can spend thousands of dollars on programs and practices that their employees actually don't want. And, here's a secret you need to know aside from these official survey results which provide guidance.
You will learn the most about what will engage and satisfy your employees by asking them what they want the most. Then, as you can, reasonably accommodate and provide what they are seeking. Your workplace will flourish when employees meet their needs.
The Employee Satisfaction Survey
The survey explored 44 aspects of employee job satisfaction, divided into four topic areas—career development, relationships with management, compensation and benefits, work environment, engagement opinions, engagement behaviors, and conditions for engagement.. Added in 2011, the survey also explored employee engagement.
Satisfaction Survey Results
According to this study,
- 89 percent of U.S. employees report that they are overall satisfied with their current job. This is the highest level of satisfaction reported in the past 11 years.
- The U.S. has a problem with employee engagement. U.S. employees reported that they were moderately engaged averaging 3.9 on a 5 point scale where 5 is highly engaged and 1 is unengaged.
In addition, findings by the Gallup organization about disengaged employees were highlighted in the Wall Street Journal. Gallup found 19 percent of 1,000 people who were interviewed felt "actively disengaged at work".
These workers complain that they don't have the tools they need to do their jobs. They don't know what is expected of them. Their bosses don't listen to them.
Top Contributors to Employee Job Satisfaction
Employees identified these factors as their top 10 most important contributors to their job satisfaction.
- Respectful treatment of employees ranked first (65 percent) on the list of job satisfaction aspects that contribute to overall employee satisfaction.
- Combined compensation, benefits, and pay ranked second (61 percent).
- Job security which ranked first for employees during earlier surveys had sunk to fourth (58%) possibly because economic times have improved.
- Opportunities to use skills and abilities in your work (56 percent).
- Also important is the financial stability of the organization, the employee's relationship with his or her immediate supervisor, feeling safe in your work environment as manifested in feeling physically safe, with employers taking measures to prevent violence in the workplace and acts of terrorism, and the immediate supervisor’s respect for your ideas.
"They value a few other aspects of their jobs differently. Millennials (88%) placed greater importance on career development opportunities than Baby Boomers did (76%), for example, and members of Generation X (89%) more frequently cited organization’s commitment to professional development as a contributor to job satisfaction compared with Baby Boomers (79%)."
Workers in all three generations placed a high value on compensation and benefits related factors. Millennials placed more importance on job-specific training, career development opportunities, and career advancement as contributing to their job satisfaction compared with older generations.
This is not surprising given the stage of their careers, but employers need to notice that differences exist now that Millennials are the majority of workers.
Employee Engagement Conditions
Employee engagement, according to the SHRM report, is more likely to occur when certain conditions exist. Employers can maximize employee engagement via improving these factors.
The percentages indicate the overall satisfaction of employees with the listed condition of engagement. The items are listed in order from the employee survey results: most satisfied to least satisfied with the condition in their organization.
- Opportunities to use skills and abilities: 100%
- Relationship with immediate supervisor: 96%
- Organization’s financial stability: 87%
- Relationships with co-workers: 87%
- Communication between employees and senior management: 85%
- Meaningfulness of job: 81%
- Management’s recognition of employee job performance: 78%
- Overall corporate culture: 77%
- Job-specific training: 75%
- Organization’s commitment to professional development: 75%
- Contribution of work to organization’s business goals: 73%
- Variety of work: 71%
- Organization’s commitment to corporate social responsibility: 69%
- Career advancement opportunities: 69%
- Networking: 65%
With the percentages noted in both the satisfaction portion of the survey results and the engagement aspects of the survey, employers have some work to do to fully satisfy and, especially, engage employees. Are you up for the challenge?