Insurance Job Titles and Descriptions

A Description of Common Insurance Industry Positions

Insurance employee inspecting damage on a car
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Insurance is a broad work category that includes several types of coverage's, including life and health insurance, casualty insurers, insurance brokers, and more. The field encompasses many job titles.

This list can act as a starting point to research the responsibilities involved in specific insurance industry positions. You can then enter these job titles into the search field on job listing sites to find available openings.

Actuary Positions

Actuaries use analysis to predict the risk that an event will occur. They help insurance companies decide how much to charge for various types of coverages.

Actuaries typically work for insurance agencies and brokerages that sell the policies of several companies, but they might also work for particular insurance companies or even for the government. They often specialize in one type of coverage, such as health or property insurance.

Actuaries must be skilled in statistics and mathematics, and they must pass a series of tests. Job titles include actuarial analysts, specialists, associates, and managers.

Claims Adjusters

Claims adjusters work with customers who have experienced losses and are making claims. Also known as insurance examiners, analysts, specialists, appraisers, or investigators, claims adjusters must decide how much an insurance company should pay for a damage or loss.

They typically have to travel to meet with clients and to inspect properties for which claims are being made, and they must sometimes do research or seek expert opinions to determine how much a claim might be worth.

Claims Clerks

Insurance claims clerks deal with the paperwork related to insurance policies, and it can be a lot. They might process new policies, modify existing policies, and sometimes they even handle paperwork related to claim settlements. They're also sometimes known as policy processing clerks.

Customer Service Representatives

Customer service representatives help customers with various questions and concerns about their policies. They might also take details from customers after their insured properties are damaged, communicating with them on the phone, online, or in person.

Loss Control Specialists

An ounce of prevention is worth a pound of cure, and prevention is the domain of a loss control specialist. She inspects businesses to provide strategies for reducing the risk of loss or damage. Also known as risk consultants, loss control specialists travel to various workplaces to note any potential hazards, then they report back to the insurance agency.

Sales Agents

An insurance sales agent contacts customers to sell them particular types of insurance. He explains policies and helps customers select policies, then maintains each client’s insurance records.

Most insurance sales agents work for insurance agencies and brokerages, although some work with particular insurance companies. The job typically takes place in an office, but agents sometimes have to travel to meet with clients.

Insurance Underwriters

An insurance underwriter decides whether someone seeking coverage should be provided with that insurance. The underwriter evaluates the application for risk and decides if the applicant meets certain criteria.

An underwriter might also help set prices for various insurance policies depending on the determined risk. Most underwriters work for insurance agencies and brokerages, although others might work for particular insurance companies. Underwriters tend to specialize in one area of coverage, such as auto insurance or life insurance.

Check out the Bureau of Labor Statistics’ Occupational Outlook Handbook for more information about each job title.