Change Management: Intention Is the Third Stage in Managing Change
Use Change Management Stages to Guide Your Efforts in Managing Change
In the Intention stage, the change agents weigh the alternatives and decide upon a specific course of action. They formulate a vision for the organization.
The Intention stage ends with the selection of an approach for moving the organization through the changes needed as are the options in change management strategies and tactics. Strategies that will accomplish the approach are also determined.
Up to this point, you've done alot of thoughtful consideration of the problems your organization faces. You've identified the need to make changes. And, you've considered the options that you have for the change.
If you're following the recommended course of action thus far, you have also assessed the readiness and the willingness of the employees in your organization to pursue the course of action and the needed changes.
Stage 3: Intention
In the Intentions stage, change agents must do all of the following to ensure success.
- Assess the impact of suggested solutions and improvements on the organization.
- If using an external consultant, assure that the organization's goals and needs are clearly understood and agreed upon in a written contract.
- Make sure that appropriate people are involved and that their input is considered, and when sensible, implemented.
- Involve as many people as appropriate / possible so that you are developing buyin and support on the front end. This is far superior than dragging them kicking and screaming after the changes have been put in place - kicking and screaming isn't pretty, trust me. And, employee resistance can undermine everything you're hoping to achieve.
- Consider additional strategies and methods for initiation/implementation to reduce employee resistance to change.
- Examine the goals and direction of critical people and work units to assess the degree of conflict likely to arise/result from the selected solutions and strategies to accomplish it.
- Explore organization development and training options to assist with the next three stages of change.
- Inform employees about the selection process, the alternatives considered, why they were rejected, and the rationale for deciding on the selected approach.
- Make sure that employees feel compensated, rewarded, and recognized for the extra time and effort that they expended in the evaluation process. You need to pay attention to this at every stage of a change process.
- Make sure that the senior members of the management team are onboard and supporting the need to change. In fact, this is a very important group to have by your side as you implement any changes in your organization.
If they don't support the changes, they will undermine and may even sabotage your efforts to move the needed changes forward. They have too much influence over too many people if they are not on your change team.
As many executives implementing change have noted, their biggest mistake was allowing the members of the senior team to undermine their change efforts for way too long before firing them. If they don't quickly come on board, they won't. Trust me about this.
- Decide which of the suggested solutions will best address the problems you have identified.
- Create and broadly share an energising, inspiring vision of the future state to create widespread support for the change.
- Decide where and when to start. Determine whether you will be more successful starting in a single work unit or department to run a pilot or if you'd be better off diving right in and involving the whole organization.
See my stages in change management.