Is a Poisonous Attitude Reason to Fire an Employee?
Your Coworkers Depend on You to Take Action for a Harmonious Workplace
A reader asked whether you can fire an employee who has a tremendous amount of knowledge but is bitter and angry all of the time. This employee is very good at her job. She also believes that everyone else is incompetent at theirs. This person used to have a leadership position but no longer does.
No one knows of any practical reason for this.
In her reduced capacity she apparently still keeps records of anything anyone does that she does not approve of. She is very unhappy with the person who took her old job, and her new supervisor as well.
She has been spoken to about her constant gossip on the floor and her negative attitude. The result of those talks is that she only complains when her supervisor is not around to hear. She is (nearly) always polite to everyone while they are in front of her bosses, but that stops when they walk away.
So, this angry and negative person does a very good job. She is always at work, always on time. She is careful not to be too critical when supervisors or managers are around. She is also quick to spread rumors, to go over her lead's head with issues.
Despite her skills, her attitude is poisoning the team. Is this a reason to fire an employee? How would you go about letting such an employee go?
If you would keep her, what tactics would you use to contain the venom?
Yes, You Can Fire an Employee Who Has a Poisonous Attitude—But...
First of all, yes, this is a great reason to let an employee go—but only if you can't fix the problem. Chances are that you can fix the problem. After all, you don't want to lose an employee who “does a very good job” if you don't have to.
But, look at the situation clearly: No one who is “poisoning the team” is actually doing a very good job because not being a poisonous snake is an intrinsic part of the job description for every job.
You can follow a plan that will dramatically improve the chances that she'll become a nicer employee, but it's not a 100 percent effective plan. Why isn't it 100 percent effective?
Because you're dealing with humans and humans can always make their own choices. She may choose to ignore you, and she may choose that she doesn't like the instruction to change and just up and quit.
Implement a Performance Improvement Plan with the Employee
What you want to do is implement a Performance Improvement Plan (PIP) that stresses progressive discipline. This is where you follow a series of steps, with the idea that if the employee does not change or improve, you end up with termination at the end. It's that end termination and the documentation you fill out that makes this process different than simply speaking to your employee about the problem.
These are the steps to implement a performance improvement plan.
Have a sit-down discussion with the employee. While you may have counseled the employee in passing, (“Hey, I noticed you were very negative at that meeting”) this is the time for pointed, directed, and seated information.
You can also ask questions and find out what she's thinking. It's possible that she doesn't realize just how negatively she is coming across to coworkers. So, try this:
“Jane, I've noticed you are unhappy and speak quite negatively about your job and the other people who work here. For instance, I've noticed that while you're always polite face to face, you'll say negative things behind people's backs.
"Part of your job is building good relationships with coworkers, and this behavior undermines this. What can I do to help you in this area?”
The question at the end will allow your employee to speak up and share her grievances, which, most likely she will have. Here's the thing: You can be compassionate. You can even say, “It must be difficult for you to continue to work with Sheryl since she took over your old position.”
But, at the end of all the sympathy and compassionate communication, you need to come to this: “Regardless, the behavior is inappropriate in this office. We value your work and we don't want to lose you, but if you cannot pull this together, we will terminate your employment.”
Document the time, date, and content of the discussion. At this stage, you can present her with an official performance improvement plan document that details what is expected of her.
Follow up. You should never expect instantaneous perfection from an employee in this process. After all, it takes a lot of effort to change. The critical factor here, though, is that you can't just start ignoring the bad behavior. If you notice poor behavior on the part of the employee, correct it in the moment, but otherwise, follow up with the employee in two weeks.
At the two week meeting, if she's making great progress, congratulate her. (“Jane, I've noticed a real change in your behavior. You're not where you need to be, but I'm noticing a big change. Let's keep moving forward. What can I do to help you?”)
If she's not making progress, this is where the "progressive" part of progressive discipline kicks in.
Present her with a written warning. This should include details of the problems she needs to resolve as well as the information that if her behavior does not improve, your organization will suspend her, and then, terminate her employment.
Explain that this warning is placed in her employee file. Ask her to sign to indicate that she has received this warning. She may object, saying that she disagrees with what is written. You can explain that her signature doesn't indicate agreement, but rather that she has received it.
Suspend the employee. If she's still not making progress, it's time for a suspension. “Jane, we've talked about your attitude problem and the behavior our organization experiences because of it. It's not improving.
"As I've said, we really value your work, but we value all of our employees. Your negative attitude and gossip are damaging to the department. As I explained two weeks ago, because you are not making progress, you will be suspended, without pay for one day.”
It's critical that Jane does no work on her suspension day. If she's exempt, you'll have to to pay her for the whole day if she does any work. If she's non-exempt, you're required to pay her for the number of hours she worked. So, make it very clear that she is not to work at all. She is not to check her email. She is not to take calls.
Termination. If the behavior does not improve after the suspension, it's time to let your negative employee go. While you might be tempted to keep her on, understand that if you do that, you will have no power over this employee ever again. She will know that she can do whatever she wants to and you won't really do much.
If you say, “But I can't afford to lose her,” think again. Negative employees who gossip are damaging to your whole department. Your other employees are more likely to quit and are not as engaged as they would be if they were in a functional department. You owe it to all of your employees to take care of this poisonous employee, which means firing her if she doesn't change her ways.
Working with Negative Coworkers
In the weeks leading up to and following the use of the PIP to correct the negative employee's behavior and performance, coworkers are challenged to get along with this coworker. These resources provide ideas for working effectively with negative, poisonous people.
- 10 Tips for Dealing With Difficult People at Work
- Rise Above the Fray: How to Deal With Difficult People
- 7 Ways to Have a Difficult Conversation with Employees
- How to Deal With a Bully at Work
Disclaimer: Please note that the information provided, while authoritative, is not guaranteed for accuracy and legality. The site is read by a world-wide audience and employment laws and regulations vary from state to state and country to country. Please seek legal assistance, or assistance from State, Federal, or International governmental resources, to make certain your legal interpretation and decisions are correct for your location. This information is for guidance, ideas, and assistance.