IT Manager: Job Description, Resume, Cover Letter, Skills

Two managers standing in company using laptop
••• Westend61 / Getty Images

Are you interested in a job as an IT manager? IT (Information Technology) managers are responsible for the hardware and software that allows a business to function. They are responsible for selecting the hardware and software, overseeing updates and system testing, hiring and managing an IT staff, and creating and updating training materials.

A Bachelor's Degree in Computer Science or Information Technology is required, along with numerous years of information technology experience. In addition, participation in professional organizations, professional certifications, and human resource knowledge, are strongly desired skills.

IT managers must be able to articulate thoughts in a clear and concise manner to a variety of backgrounds, and manage large, sometimes multiple, budgets with ease.

Job Description

Information technology managers supervise the purchasing, implementation and maintenance of information technology resources for departments or organizations. They design, configure and install hardware, software and telecommunications systems and equipment. IT managers evaluate emerging technologies and systems to enhance technology services or replace failing resources. 

IT managers setup and maintain security protocols and disaster recovery systems to mitigate breaches to the integrity of data resources within organizations. They communicate standards to staff and train employees regarding safe practices for the use of data and systems. IT managers respond to requests for enhanced technology resources by departments, prioritize needs, and manage projects to modify systems. They train staff to use software and other technology resources.

Information technology managers recruit, train and supervise programmers, systems analysts, project managers, and other IT staff. They devise and monitor departmental budgets and create strategic plans.

Employment Outlook

According to the Bureau of Labor Statistics, employment for IT managers is expected to grow 12% from 2016 to 2026, faster than the average for all occupations. Professionals with a strong background in internet security will experience the greatest demand as organizations try to combat increasing cyber threats.

Salary

The median annual wage for computer and information systems managers was $135,800 in May 2016. The lowest 10 percent earned less than $82,360, and the highest 10 percent earned more than $208,000.

What to Include in an IT Manager Resume and Cover Letter

When you are applying for a position as an IT manager, you’ll want to make mention of your leadership, project management, and your technical skills. Using quantifiable statistics to describe your project contributions (for example, budget numbers or improvement percentages) will help to set you apart from your competition.

Highlight your technical skills throughout your resume and cover letter. When it comes to listing technical skills (hardware and software knowledge, scripting languages, platforms and tools), repetition is critical – employers want to know that you are well-versed in the technologies they mention in their job descriptions. Showcase these skills by mentioning them in your cover letter, in “Technologies Utilized” sections within each position description in your “Professional Experience” section, and in a dedicated “Technical Proficiencies” section (which can be incorporated either as part of your initial “Qualifications Summary” or at the end of your resume).

Focus on your leadership and client relations skills. As an IT manager, you will be expected to both coordinate technical teams and take the lead when it comes to interfacing with clients. In both your cover letter and your resume, allude to the effectiveness of your leadership style, mentioning the number and / or types of personnel you have supervised. Also include descriptions of how you have supported clients, quantifying the results of your systems solutions if possible (Example: “Increased productivity by 70%”).

 

IT Manager: Cover Letter Example

NAME
306 Queen Anne St. • Seattle, WA 98109
name@gmail.com • Cell: 360.123.0000

Dear (Name):

It is with much interest that I learned, upon reviewing your job listings on Indeed.com, that you are currently seeking an IT Manager. As a Certified Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Professional (MCP) with 6 years’ experience in IT project management and an additional 3 years’ background as a Windows Desktop Support Engineer, I feel like my leadership and technical skills are a great match for the qualifications you require.

In my most recent tenure as an IT Manager for C.R.L. Systems Solutions, a boutique provider of network solutions to the financial services sector, I have successfully coordinated and led cross-functional technical teams in the design and delivery of state-of-the-art systems solutions to our clients. A few of my qualifications for this position include:

  • Demonstrated effectiveness in analyzing client systems to identify technology gaps and structure quality solutions that increase productivity, reduce costs, avert systems failure, and heighten risk management capabilities.
  • An excellent knowledge of Microsoft systems and products, including a comprehensive grounding in Microsoft Dynamics 365 ERP System, SharePoint, Office 365, and Azure.
  • A Bachelor of Science in Industrial Engineering Technology from Central Washington University.
  • Superb leadership and communications talents, leading by example to instill enthusiasm and project ownership in team members.

    Eager to utilize my IT project management talents to support corporate clients across multiple industries, I would be thrilled to learn more about your operations. Thank you for your time, consideration, and forthcoming response.

    Sincerely,

    Your Name

    IT Manager Position: Resume Example

    NAME
    306 Queen Anne St. • Seattle, WA 98109
    name@gmail.com • Cell: 360. 123.0000

    INFORMATION TECHNOLOGY MANAGER

    Solution-oriented IT Manager with 6 years’ progressive experience designing cutting-edge, stream-lined technology systems for clients in the financial services, manufacturing, and business sectors. Partner effectively with service teams and clients to isolate technology gaps and generate increased productivity through innovative systems implementations.  

    Experience Highlights: Project Management – Test Development & Execution – Team Building – Client Relations – Resource Optimization – System Audits – Disaster Recovery Planning – Process Improvements – Policy Development

    PROFESSIONAL EXPERIENCE

    C.R.L. SYSTEMS SOLUTIONS, Seattle, WA
    IT Manager, Mo/20XX – Present

    Technologies Utilized: Windows 10 Enterprise, Windows 10 Enterprise LTSB, Windows Server 2016, Windows 10 Mobile devices, Microsoft Dynamics 365 ERP System, Citrix Cloud XenApp and XenDesktop

    Coordinate delivery of best-in-class technical solutions and support to clients of dedicated provider of information systems to the financial services industry. Evaluate clients’ current systems to pinpoint technology gaps, conduct feasibility studies, and prepare project bids; assign and schedule teams of 3-10 technical personnel to client projects.  Key Achievements:

    • Led development and implementation of new cloud-based enterprise resource planning (ERP) solution for financial advising firm that improved regulatory compliance by 72%.
    • Introduced novel supply chain development process that strengthened international vendor pool, reducing costs by 58%.
    • Coordinated delivery of Tier 2 and Tier 3 support to over 100 end-users.

    ORACLE, Seattle, WA
    Windows Desktop Support Engineer, Mo/20XX – Mo/20XX
    Technologies Utilized: Microsoft Windows Operating Systems, Windows mobile client devices, antivirus software, XCode scripting language

    Communicated with clients both via telephone and at worksites to troubleshoot and resolve Windows hardware and software issues. Installed operating systems; performed general computer hardware maintenance on desktops, laptops, and peripheral devices. Key Achievements:

    • Honed expertise in network solutions design and performance trend analysis.
    • Implemented streamlined response process that accelerated response to trouble tickets by 60%.

    EDUCATION AND TRAINING

    Bachelor of Science in Industrial Engineering Technology (20XX)
    Central Washington University, Ellensburg, Washington

    Professional Certifications: Microsoft Certified Systems Engineer (MCSE) ~ Microsoft Certified Professional (MCP)

    TECHNICAL PROFICIENCIES
    Platforms/Tools: Microsoft Word, Excel, Outlook, PowerPoint, Citrix Cloud XenApp and XenDesktop, Microsoft Dynamics 365 ERP System, SharePoint, Office 365, and Azure

    Hardware: Windows 10 Enterprise, Windows 10 Enterprise LTSB, Windows Server 2016, Windows 10 Mobile devices 

    IT (Information Technology) Manager Skills

    Here's a list of IT manager skills for resumes, cover letters, job applications, and interviews. Required skills will vary based on the job for which you're applying, so also review our list of skills listed by job and type of skill.

    Technology Skills
    IM managers need to be proficient in a variety of technologies. The specific skills will depend on the job you're applying for. Tailor your resume and cover letter accordingly.

    • Build and Maintain Hardware and Software Budgets
    • Certifications
    • Create and Maintain Vendor and Client Relationships
    • Create Disaster Recovery and Back-Up Procedures
    • Develop and Document Work Flow
    • Deploying and Managing Web Based Applications
    • Evaluate Trends
    • Maintain Data Center
    • Maintain Technical Data Reports
    • Monitor and Test Fixes
    • Plan, Organize and Control Information Systems
    • Prepare and Manage Disaster Recovery Plan
    • Procurement
    • Quickly Learn New Technologies
    • Quickly Troubleshoot and Resolve Issues
    • Recommend Technologies, Strategies, Policies, and Procedures
    • Reporting
    • Review and Troubleshoot Software and Hardware Problems
    • Security Monitoring
    • Setup and Maintain Windows and Linux Servers
    • Solve Problems Systematically and Effectively
    • System Monitoring
    • Troubleshooting

    Interpersonal and Personal Attributes
    Even though you're working in a tech role, you'll need strong personal skills to work effectively with staff, management, clients, and vendors.

    • Active Listener
    • Articulate Thoughts in a Clear and Concise Manner
    • Coach and Professionally Develop Staff
    • Conflict Management
    • High Level of Concentration and Commitment
    • Highly Organized
    • Participate in Professional Organizations
    • Strong Oral, Written, and Interpersonal Communication
    • Strong Sense of Ownership
    • Team-Oriented
    • Troubleshooting
    • Work Well Independently and Collaboratively
    • Work Well Under High Stress and High Demand

    Business and Management Skills
    When you're working in a management role, business skills are a requirement. What you'll need will depend on the role you're in and the level of management you're at.

    • Analytically Minded
    • Budgeting
    • Enable and Support Business Operations
    • Evaluate and Review Periodic Staff Reviews
    • Evangelize IT Best Practices
    • Excellent Judgment
    • Flexible
    • Manage Internal and External Projects
    • Manage Teams Workload
    • Manage Time Efficiently
    • Operations Management
    • Remain Calm and Patient During Difficult Technical Issues
    • Reporting