IT technicians provide tech support that can involve a wide range of responsibilities, such as getting a printer to work, installing software, providing routine maintenance, answering questions, and so much more.
Technical knowledge is required, but also, because the role often requires interactions with customers or fellow company employees, strong communication skills are a must, as well. When applying to IT jobs, highlight your hard skills (certification, program knowledge, etc.) as well as soft skills (communications, problem-solving, etc.) on your resume.
Tips for Writing an IT Technician Resume
Try these strategies to help your resume shine and gain the attention of hiring managers:
Include relevant skills on your resume. As mentioned above, it's a good idea to include both hard and soft skills on your resume. Not sure what to highlight? Review a list of IT skills, and incorporate the ones you possess on your resume. It is also helpful to closely read job descriptions for roles you want, and then match your qualifications to the role you are applying to. Weave mentions of skills into your experience section. You can also include a skills section, which is a convenient place to list all programs that you are proficient with.
Add a summary section. As you'll see in the sample resume below, a resume summary statement serves to highlight a candidate's achievements and qualifications for the job. A sharp, attention-grabbing summary can help you stand out from a sea of candidates.
Note certifications. If you have received training or certifications, be sure to include this information. It makes you a more attractive candidate. Some job ads may even list the desired certification qualifications.
Include achievements. It's easy to get overly focused on listing skills and tasks completed in previous roles. Do not neglect to highlight any achievements. If you were able to solve a major issue quickly, save the company money through a license audit, or were acknowledged as a team player, be sure to mention that on your resume.
Use numbers. Look for opportunities to quantify tasks and accomplishments. Instead of saying "Answered employee questions and resolved issues," you could say "Responded to 100-plus emails daily from employees and resolved or escalated all issues within a two-hour window." Including numbers helps descriptions pop.
Get more tips on how to write an effective resume.
IT Technician Resume Example
The following is an example of a resume for an IT technician. As you'll see, it includes details on the applicant's academic education and training, and it lists the technical skills acquired by the candidate.
Download the IT technician resume template (compatible with Google Docs and Word Online), or explore even more resume examples for inspiration. Do not copy the resume below exactly. Instead, use it as a starting point to create your own resume.
IT Technician Resume Example (Text Version)
123 Main Street
Enola, PA 10036
INFORMATION TECHNOLOGY PROFESSIONAL
Seeking position with a top firm in a Tier-1 technical support or help desk role.
Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support and/or help desk role.
Key skills include:
- Adept at Providing Computer Support
- Skilled in Systems Troubleshooting, Installations, and Maintenance
- Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems
- Top Customer-Service and Help Desk Skills
PENNSYLVANIA OFFICE OF INSPECTOR GENERAL, Harrisburg, Penn.
TECHNICAL HELP DESK SPECIALIST (March 2016 – Present)
Provide computer help via telephone with end-users while manning the desk-support operation.
- Document help desk tickets/resolutions and provide overall assistance in the daily administration of a Novell Netware 4.11 Network.
- Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists.
TRI-COUNTY ASSOCIATION FOR THE BLIND, Harrisburg, Penn.
PRODUCTION ASSOCIATE (June 2013 – March 2016)
Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind.
- Compiled literature, prepared mailing labels and envelops, and disbursed collateral material.
- Managed the verification of all IBM equipment parts and assembled all collateral materials.
EDUCATION & CREDENTIALS
SHIPPENSBURG UNIVERSITY OF PENNSYLVANIA, Shippensburg, Penn.
Bachelor of Science in Business (GPA: 3.75; Emphasis: Business/Office Administration), May 2013
Coursework: Business Communication, Business Programming, Marketing, and Finance
Intranetware 4.11 Administration and 4.1a Advanced Administration Certification from KnowdgeSoft Inc.