A Complete IT Technician Resume With Summary Statement Example

resume with summary
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The following is an example of a resume for an IT technician. The resume includes a resume summary statement.

IT Technician Resume Example

408 S. Enola Drive, Enola, PA  17025 · (709) 732-1234


I am an experienced and knowledgeable Information Technology professional seeking to contribute my training and acquired skills within a Tier-1 technical support and/or help desk role. I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. I also possess in-depth knowledge of numerous software packages and operating systems and have a keen understanding of how they interact with other systems.

My previous help desk position made me skilled in providing customer and end-user help desk support and I am able to remain calm in difficult situations. Additionally, my training equipped me to easily identify and resolve broad-based technical issues and concerns regarding the latest advancements. I also possess excellent communication and presentation skills.


KnowledgeSoft, Inc., Mechanicsburg, PA, 3/20XX
Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration

Shippensburg University of Pennsylvania, Shippensburg, PA, 12/20XX
John Grove College of Business, 12/20XX
B.S.B.A. in Business Administration/Office Administration
Coursework:  Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management

Harrisburg Area Community College, Harrisburg, PA, 5/20XX
A.A. (Graduated with Honors)             
Coursework:  Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware 3.11

East Pennsboro Area High School, Enola, PA, 6/20XX
Coursework: Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand
Recipient of Award for East Pennsboro Most Outstanding Business Student


Tri-County Association for the Blind, Harrisburg, PA (3/20XX - Present)
Production Associate

  • Perform various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled.
  • Compile literature, prepare mailing labels and envelopes, and disburse collateral material using the U.S. postal service.
  • Manage the verification of all IBM equipment and parts and responsible for assembling all office materials.

Pennsylvania Office of Inspector General, Harrisburg, PA (1/20XX – 10/20XX)
Information Technology Technician

  • Provided computer help via telephone communication with end-users while manning the desk support operation.
  • Documented help desk tickets/resolutions, and provided overall assistance in the daily administration of a Novell Netware 4.11 Network.
  • Performed diagnostics and troubleshooting of multiple system issues, documented help desk tickets/resolutions and maintained equipment inventory lists.

Pennsylvania Commission on Crime and Delinquency, Harrisburg, PA (2/20XX – 1/20XX)
Information Technology Technician

  • Provided computer help desk support and technical training on hardware/software to end-users.
  • Documented help desk tickets/resolutions, and provided overall assistance in the daily administration of a Novell Netware 4.11 Network.
  • Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.