Letters of Reprimand
How to Write Letters of Reprimand for Employee Performance
Letters of reprimand are written by the supervisor to provide an official statement of a performance problem that an employee must improve. Letters of reprimand are often a step in the formal disciplinary action process that can result in additional disciplinary action for the employee up to and including employment termination if the employee fails to improve.
Letters of reprimand are a significant component in the documentation of an employee performance problem for the employee and the employer.
Written letters of reprimand clearly and specifically state the performance that must improve and the consequences if the performance does not improve.
Letters of reprimand generally follow verbal coaching by a supervisor. They are frequently preceded by a verbal correction to the employee, called a verbal warning or formal verbal warning, about the performance issue or related performance problems.
Depending on the immediacy and the severity of the performance issue, though, the letter of reprimand might start the performance discussion, but this is unusual.
Components of Letters of Reprimand
Effective letters of reprimand have these components.
- A clear statement of the problem or the performance issue that the employee must improve.
- The reprimand letter might enumerate several examples of ways in which the employee can change his or her performance to comply with performance expectations. (This provides the employee with a shared picture or shared meaning around the supervisor's expectations.)
- The impact of the non-performance on the employee's and the organization's success. (How the failure to perform is having a negative impact in the workplace.)
- If relevant, a timeline within which the employee's performance must improve.
- If relevant, a due date or end date at which time, the supervisor will re-evaluate the employee's performance.
- A clear statement about the consequences an employee can expect if their performance fails to improve as described in the letter of reprimand.
- The signature of the supervisor or the manager of the employee.
- The signature of the employee whose performance is the focus of the reprimand letter. The letter generally contains a statement that the employee signature represents that they have received the letter, not necessarily that they agree with its contents.
- An opportunity for the employee to object, in writing, to the contents of the reprimand letter. The employee may agree, disagree, express contrition, and so forth. Rebuttals written by the employee are attached to the original letters of reprimand.
Following are two examples of formal letters of reprimand. Use them as you develop your own reprimand letters.
Sample Letter of Reprimand
Re: Letter of Reprimand
This is a formal letter of reprimand to notify you that your performance is not meeting expected levels of contribution. In your job as a technical expert for customer support, the job expectations were developed by the entire group of technical support experts and their manager. This means that they are the accepted standard for each technical support expert's performance.
You are failing to perform in the following ways.
- The number of customers that you serve in a week is 30% below the standard that the rest of the tech support experts are meeting.
- The degree of difficulty of the problems you choose to respond to is 40% below the standard that the rest of the staff are achieving.
- The length of time that customers spend on the phone with you exceeds the rest of the staff by 25%.
As you can see, in the three most important performance measurements for your job, you are not succeeding. Your supervisor has spoken with you numerous times and you received additional training. Consequently, we believe that you are not willing to perform. This is adversely affecting the workload of the rest of the tech staff.
We need to see an immediate improvement in all three areas of performance or additional disciplinary action up to and including employment termination will occur.
We have faith that you have the capability to improve. We need to see immediate improvement.
Human Resources Manager
Second Sample Letter of Reprimand
Re: Letter of Reprimand
The purpose of this letter of reprimand is to put you on notice formally that your attendance is adversely affecting your ability to complete your job. While salaried, exempt employees are not required to work specific hours, a forty hour work week is standard and expected.
You have failed to show up for work at least one day a week since starting your new job and are working only thirty-two hours a week. Your manager has informed you of the availability of FMLA time off for personal or family medical issues. He has also asked you if you need an accommodation so that you can effectively perform your job.
He has suggested that you visit the Human Resources department to discuss these issues and your attendance. You have refused all three opportunities that we offered to help you improve this poor performance.
The reality is that you cannot perform your job in less than forty hours. You are missing deadlines for your work assignments and your lateness is adversely affecting the work of your marketing department coworkers. They are missing their deadlines as a result of your failure to perform.
Additionally, your unfinished work when assigned to your coworkers is putting their workloads into overload since they already have jobs that require forty hours of work a week. This is unfair and we will not tolerate these negative impacts on the workplace starting now.
We need to see an immediate improvement in your attendance or we will terminate your employment. This means that you must attend work five days a week. If you fail to attend work five days a week, you cannot meet the goals for which you have been employed.
You have already used four of your sick days and all of your personal days with your current absences. We do not plan to allot more time to you. This leaves you with only two sick days and your paid vacation time that you must request in advance.
If you have an absence in excess of your available paid time off, we will terminate your employment. We hope that you understand how close you are to losing your job. You will receive no more warnings.
Mary Wilmont, Manager
Thomas Credence, Human Resources Director
See a sample acknowledgment of receipt for guidance on how an employee receiving a reprimand has a right to respond.
Sample Letters of Reprimand
Disclaimer: Please note that the information provided, while authoritative, is not guaranteed for accuracy and legality. The site is read by a world-wide audience and employment laws and regulations vary from state to state and country to country. Please seek legal assistance, or assistance from State, Federal, or International governmental resources, to make certain your legal interpretation and decisions are correct for your location. This information is for guidance, ideas, and assistance.