LiveOps Company Profile
A Work-at-Home Company Profile
Based in Santa Clara, CA, this privately held company provides call center outsourcing to clients using only U.S.-based home call center agents. Its more than 20,000 virtual call center agents are all independent contractors.
Company hires in these U.S. states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wyoming, and Washington D.C.
Types of Work at Home Opportunities
Most calls are inbound sales calls; however, there are several types of center agent positions:
- Advanced sales agent - According to LiveOps's web page, the average advanced sales agent can invoice $9.62 per 30-minute block.
- Outbound agents - According to LiveOps's web page, the average Outbound Agent makes $5.25 per 30-minute block, but incentives are available.
- Bilingual agents - French and Spanish
- Roadside assistance agent - Inbound/outbound sales, customer service and dispatch
- Licensed insurance agent - sales
- Insurance claims
Home Office Requirements
Agents must have a quiet room to work in, a landline dedicated connection, a corded phone and a corded headset for the phone, Internet connection, and a Windows-based computer with a wired connection to the Internet. All of this is paid for and maintained by the agent.
Applying to Become a LiveOps Agent
LiveOps agents are not employees but independent contractors, who are paid mostly on a per minute basis of talk time. It is an important distinction because it means agents aren't paid for the time between calls, so if the volume is slow, you will not make as much money. It is important to note that independent contractors are not guaranteed a minimum wage, and they must pay the portion of their Social Security and Medicare taxes usually paid by their employer.
Agents may schedule their time in blocks as short as 30 minutes. Generally, they must commit to a minimum level of time blocks, which for some positions works out to about 35 hours a month. Agents must be 18 years old and reside in the 48 contiguous United States. LiveOps does not charge a fee for training, but it does not pay during training. This unpaid training, which varies by position, may be around 10 hours of your time. For each client an agent works for new certification or training is required. LiveOps does charge a $65 fee to new agents for a background and credit check.
To apply to be a LiveOps agent you must:
- Create a login with a valid email address and sign in.
- Provide information on your background, including information about sales experience.
- Take an assessment of comprehension and computer skills (optional).
- Verify that you understand the requirements.
- Audition your voice.