As more companies outsource their customer service, more work-from-home support positions are available in the United States and worldwide.
Online chat jobs are a growing part of these customer service positions. These jobs are responsible for answering questions, assisting with purchases or returns, upselling products or services, handling billing queries, moderating social media, and proving technical support.
These work-at-home jobs usually require a background in customer service, accurate and professional typing, a home computer, and an internet connection. Some of them also require expertise in certain fields, familiarity with brands, or fluency with different languages.
Companies that use remote workers for online chat jobs may hire them as either employees or independent contractors. These jobs usually pay hourly and require some level of weekly time commitment. Because customers expect that online help will always be available, many of these companies offer flexible hours that can fit around a day job, raising a family, or other commitments that you have.
Just Answer hires subject-matter experts to provide answers to questions related to their field or industry. Experts chat about subjects ranging from home improvements and taxes to computers and pets with paying customers who are seeking guidance. Experts are paid 10 to 50 percent of what the customer pays for the answer.
Requirements include certification in your field (if applicable), two years of research experience, and a bachelor's degree. Just Answer experts are hired as independent contractors.
LiveWorld agents work for clients in a variety of industries, including healthcare, to provide customer service via social media. Tasks include responding to customer questions, entering conversations when a brand is mentioned, tracking social sentiment, and translating user content.
These chat jobs are part-time and paid on an hourly basis. LiveWorld actively seeks bilingual agents who speak Arabic, Chinese, Danish, French, Italian, Japanese, Spanish, Swedish, and Thai.
ModSquad hires chat agents, known as Mods, to serve clients in a variety of industries, including gaming, entertainment, publishing, education, and sports. Chat agents provide both social media moderation and customer service.
Mods are independent contractors who can set their own hours but are generally limited to 60 hours a week. The company needs bilingual agents in many languages, and there is no overtime pay.
The Chat Shop hires remote contractors in the United States and Unites Kingdom to provide live chat services to clients. Chat agents are responsible for both customer support and sales.
Chat agents commit to 20-40 hours of work per week, including weekends, and are paid $10 per hour. To qualify, you must be a fluent English speaker and be able to type 65 words per minute with 97 percent accuracy.
Needle hires independent contractors to assist with sales for a variety of clients. Their model involves using chat agents who are already customers or fans of a brand ("advocates") to provide shoppers with the experience of speaking to a peer in order to drive sales.
Rather than receiving hourly pay, Advocates earn points based on an incentive structure, which can then be used to buy products through a redemption catalog. Chat agents are hired as independent contractors who can set their own hours.
PrestoExperts hires chat agents with subject-matter expertise to provide professional consulting services. These experts are then connected to customers via chat, email, or phone to give advice and respond to questions. Subject areas range from business and medical advice to counseling and academic tutoring.
Experts are independent contractors who create a profile via PrestoExperts that includes their professional background and qualifications. Users then pay per chat, and a portion of that fee is paid to the chat agents. There are also opportunities to earn by referring new customers to the service. An expert must earn $50 before receiving a payout.