Questions Employers Ask When Conducting a Reference Check

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When you're job searching, you can expect to have your references checked at some point during the hiring process. Prospective employers usually check references when you're in serious contention for a job. In some cases, employers may ask for references as early as when you submit your job application.

Reference checks help potential employers confirm that candidates have been honest in their job application and interview responses. What do they want to know? Some of the questions asked when checking references are factual, centering around job title, salary, employment dates, etc. Reference checks are also an opportunity for an employer to get a sense of a candidate's performance on the job and personal qualities.

Whether you are an employer checking an applicant's references or a candidate who wants to know what questions are asked during a reference check, there are standard questions that are used to check out prospective employees.

Questions Employers Ask When Conducting a Reference Check

Prior to making a job offer, a prospective employer is likely to check references, however many employers give out only starting and ending dates of employment. In fact, some companies may have a policy that states that managers cannot provide references. Many companies refer all requests for references to the Human Resources department, which often doesn't have additional details accessible.

Others may be willing to go in-depth and discuss your job performance, your work ethic, your attendance at work, your attitude, and other criteria that are important to a company when considering whether to make a job offer. In addition to prior employers, the people you have provided as references may also be contacted.

Depending on your location, the employer may need your consent before they can contact your references. In addition, some cities and states have restrictions on what information can be shared by aprior employer.

Sample Reference Check Questions

  • When did (name) work for your company? Could you confirm starting and ending employment dates? When did s/he leave the company?
  • What was her/his position? Can you describe the job responsibilities?
  • Could I briefly review (name's) resume? Does the job title and job description match the position that (name) held?
  • Why did (name) leave the company?
  • What was her/his starting and ending salary? (In some locations, employers are precluded from asking about salary due to state and local legislation.)
  • Did (name) miss a lot of work? Was s/he frequently late? Were there any issues you are aware of that impacted her/his job performance?
  • Did s/he get along well with management and co-workers?
  • Can you describe this person's experience working as a member of a team?
  • Did (name) prefer to work on a team or independently?
  • How did s/he support co-workers?
  • What were (name's) strengths and weaknesses as an employee?
  • Was (name) promoted while with your company?
  • Did (name) supervise other employees? How effectively? If I spoke to those employees, how do you think they would describe (name's) management style?
  • How did (name) handle conflict? How about pressure? Stress?
  • Did you evaluate (name's) performance? Can you speak to her/his strong and weak points? What was noted as needing improvement during this performance review?
  • What was (name's) biggest accomplishment while working for your company?
  • Would you rehire (name) if the opportunity arose?
  • If I describe the position we are hiring for to you, could you describe how good a fit you think (name) would be for the position?
  • Is there anything I haven't asked that you would like to share with me?

Sample Reference Check Letter

Some employers will check references in writing so they have a record of the reference. This also provides the reference giver with authorization to release information on behalf of the applicant. Here's an example of a reference check letter sent to a previous employer.

Keene Graphic Design
10 Valley Lane
Keene, Kentucky 40339

April 13, 20XX

Mr. Tom Smith
20 Ridge Road
Wilmore, Kentucky 40390

Re: Reference for Ms. Amy Rhineheart

Dear Mr. Smith:

The applicant cited above has applied for employment with Keene Graphic Design. In heremployment application, she has listed you as a reference. If you can please provide the following information: we would like to know the applicant's work history, educational history, and personal qualifications or fitness for employment.

Please answer these questions to the best of your ability, as this information allows us to make an informed hiring decision.

Please be aware that any information you provide will be kept strictly confidential. A release authorizing you to provide the requested information has been signed by the applicant and a copy is attached.

Please verify by answering the following questions:

How long have you known Ms. Rhineheart?

What is the nature of your relationship with the applicant?

Why do you think Ms. Rhineheart is a good candidate for this position?

Please list any specific qualifications or characteristics that you feel would make hersuitable for this position, or any reasons as to why she would excel at thisposition.

Do you know of any reasons that may prevent Ms. Rhineheart from fulfilling her position?

Do you know of any reasons why her performance would not be satisfactory?

Information provided by:

Signature: ____________________

Date: ___/___/___

Thank you for your cooperation in providing these answers. We appreciate your prompt response.

Sincerely,

Jason Brown
Human Resources Manager
Keene Graphic Design

Tips for Job Applicants

You can't control what your ex-employer will say about you, but you can prepare your personal references to ensure their answers match yours and that you are both on the same page when it comes to your work history and abilities.

Even if you’ve worked together very recently, it makes sense to have a conversation about what the new job entails and what the hiring manager wants to see in a successful candidate. That way, your reference can emphasize the skills and experience that fit the duties of the job.

You might even provide them with a copy of the job description, alongside a reminder of why you’re well-suited for the role. This will save them time, as well as ensuring that you get the best possible reference.