Retail Store Cashier Job Description
Learn About the Duties, Pay, and Qualifications for This Job
Retail Store Cashiers are the most important point of contact for retail customers, which sometimes makes a job as a Retail Store Cashier the most demanding in any brick-and-mortar retail operation. Not only do Retail Store Cashiers need to facilitate fast, efficient and effective point-of-sale purchase transactions, Retail Store Cashiers also need to provide exemplary customer service at all times with all customers.
The job of a Retail Store Cashier is broader than just point-of-sale (POS) cash register operations. The typical Retail Store Cashier will also have promotional, stocking, cleaning, selling, greeting and accounting duties as well. Most often, Retail Store Cashiers are employed on a part-time basis, but full-time hours and regular schedules are possible at the largest retail chains, as well as some smaller and independently owned retail operations. The duties and daily tasks of a cashier can vary widely depending on the size of the retail operation and the total number of store employees.
Retail Store Cashier Key Job Responsibilities
The key responsibilities of a Retail Store Cashier include POS cash register responsibilities, policy enforcement responsibilities, promotion facilitation responsibilities, and customer service responsibilities. Depending on the size of the retail operation, Retail Store Cashiers may also have sales floor and backroom responsibilities.
Register Operation Responsibilities
The primary responsibility of the Retail Store Cashier is the operation of point-of-sale devices in order to complete sales transactions which may involve cash, checks, credit cards, gift cards, store credits, coupons, marketing promotions, and loyalty rewards club points. Complete knowledge about how to complete each transaction in a timely manner is key, as efficient and quick service is a chief concern at the point of sale.
Retail Store Cashiers perform a wide variety of financial transactions using the point-of-sale system. It is the duty of the cashier to be familiar with the POS system, whether it is a traditional cash register or computer-based system, laptop, tablet, or mobile device. In addition to being performed in a timely manner, all POS transactions must be conducted with a pleasant, helpful demeanor with all customers, no matter how busy the store is at any particular moment.
At the beginning and end of the shift, it is often the responsibility of the Retail Store Cashier to perform drawer counting and money balancing duties for loss prevention and accounting purposes. A correct balance of financial transactions is generally considered to be essential, and failure to correctly conduct sales transactions is a common reason for Retail Store Cashier terminations.
Policy Enforcement Responsibilities
Every retail operation has policies for merchandise returns and exchanges, gift card redemption rules, and payment option regulations. The proper procedure for providing discounts on damaged merchandise, the return policy on regular and clearance items, and the appropriate person to contact in the event of an issue with a transaction are some of the situations that a Retail Store Cashier may encounter on every shift. The Retail Store Cashier must know these rules, procedures, and regulations and be ready to enforce all of the company and retail store policies.
Promotional Facilitation Responsibilities
It is also the responsibility of the Retail Store Cashier to be knowledgeable about current promotional offers, sales, discounts, coupons, loyalty club rewards, and any other short-term events that affect sales activities. Because marketing campaigns and seasonal promotions are often crucial for both corporate-operated and individually-owned retailers, it is vital that the Retail Store Cashier facilitate promotional transactions as they were designed, which is to the best benefit of both the retailer and the customer.
As the primary contact for the completion of sales transactions, the Retail Store Cashier must be able to effectively answer customer questions regarding promotions and pricing.
Customer Service Responsibilities
The customer service responsibilities Retail Store Cashier are equally important to the completion of the POS sales transactions. A Retail Store Cashier is viewed as a brand ambassador by customers who very often don’t interact with any other employees of the retail company. It is vital, therefore, for Retail Store Cashiers to make a positive impact on the brand value of their retail employer with every customer interaction.
A Retail Store Cashier is expected to greet customers, easily establish rapport, and build positive relationships with customers. A friendly, helpful and approachable demeanor must be maintained by a Retail Store Cashier at all times, even when dealing with customer dissatisfaction, and unhappy, frustrated, angry, and confrontational customers. It is the goal of the Retail Store Cashier to resolve customer issues effectively so that each customer walks away with the most positive impression possible.
Qualities of a Successful Retail Store Cashier
Because Retail Store Cashiers constantly handle cash and sensitive financial information, they must be trustworthy, honest, fair, and maintain the privacy of customers without fail. Efficiency, focus, attention to detail, and the ability to multitask are also important qualities of a successful Retail Store Cashier.
A positive attitude, steady disposition, a sincere desire to assist customers and exceed expectations are all qualities that the best Retail Store Cashiers naturally possess. The ability to work well under pressure and maintain a high level of energy and enthusiasm are also qualities that the most successful Retail Store Cashiers demonstrate daily. Flexibility is required, as Retail Store Cashiers are often required to work varied schedules, weekends, holidays, and shortened or lengthened shifts.
In the daily performance of their responsibilities, Retail Store Cashiers must be able to walk and stand on their feet for long periods of time. The job duties of a Retail Store Cashier can be physically demanding, requiring lifting, bending, reaching, and carrying merchandise, as well as lifting and moving displays and promotional signage and materials.
Excellent verbal communication skills are essential for a Retail Store Cashier, as well as strong math and organization skills. The Retail Store Cashier must be self-motivated and self-directed and be able to work effectively unsupervised. Equally important, the Retail Store Chaser must be a cooperative team member and assist other employees in every way possible in order to contribute to the overall success of the retail operation.
Prior Experience Needed
It is helpful to have some cash handling or other sales experience before applying for a Retail Store Cashier position, even if that experience came from volunteer or school activities. Even thought a Retail Store Cashier is generally considered to be an entry-level retail position, some of the largest retail chains still require prior experience and/or education in order to be considered for any employment position.
Retail Store Cashiers are usually required to have a high school diploma or GED. Higher school credentials are sometimes required in consideration for future retail career advancement that will be made available.
Average Pay and Compensation
Often a Retail Store Cashier is a part-time position, which generally does not include health insurance or any of the best retail employment benefits. Retail Store Cashiers are almost always classified as hour positions and often are paid the minimum wages allowed by the state where the retail store operates. Sometimes Retail Store Cashiers are paid sales commissions or sales bonuses based on individual or store performance. Almost always, Retail Store Cashiers receive merchandise discounts, even with a part-time classification.