Susan M. Heathfield

Picture of Susan Heathfield

Susan Heathfield is the Human Resources and people management expert for TheBalance. She is a management and organization development consultant who specializes in human resources issues and in management development to create forward-thinking workplaces. Susan also co-owns TechSmith Corporation, a software development company with 280 employees. She is also a professional facilitator, speaker, trainer, and writer.


Since 1987, Susan has managed her own consulting company: she has consulted with over 100 clients and facilitated over 2,000 training and planning sessions. Susan has worked as an HR director, a training manager, an organization development consultant, and a community college extension head.

Susan is a member of the Society for Human Resource Management (SHRM). She contributes to professional publications including a book chapter for the Association for Talent Development and an article in the "American Society for Quality's Journal for Quality and Participation." Her articles are recommended as a resource by many colleges and universities including the ILR School Catherwood Library at Cornell University.

Susan is regularly featured in business podcasts and on talk radio including WJR (Mitch Albom Show); WBIX Business in Boston; National Public Radio (NPR); Money and You at wsRadio, San Diego; BNET; Radio Sandy Springs, Atlanta; and other regional shows.

Susan has been quoted in more than 250 print and online publications including, New York Times, New York Post,,,,,,,,, US News & World Report,,,,,,,, Diversity Executive, the Society for Human Resource Management HR Magazine, Human Resource Executive, Yahoo Careers and Education, and in associated press (AP) articles.


Susan has both a Bachelors degree in English, Interdisciplinary Social Studies and Education and a Masters degree in Organizational Counseling from the University of Michigan. She has completed several years (90+ credits) of coursework in management, labor and industrial relations, Human Resources, and higher adult and lifelong education at Michigan State University.

Susan M. Heathfield