Picture of Susan Heathfield
  • Management and organization development consultant who specializes in human resources issues and in management development to create forward-thinking workplaces
  • Co-owner of TechSmith Corporation, a software development company with 285 employees
  • Founder of a website that offers common sense solutions for commonplace problems at work and is a professional facilitator, speaker, trainer, and writer
  • Quoted as an expert on workplace issues in publications including ​The New York Times and The Wall Street Journal.Susan has been the Human Resources and people management Expert for The Balance (and prior to that, About.com) since 2000


Susan is a writer for The Balance Careers covering human resources and people management. Since 1987, she has managed her own consulting company, and has consulted with more than 100 clients and facilitated more than 2,000 training and planning sessions. Susan has worked as an HR director, a training manager, an organization development consultant, and a community college extension head.

Susan is a member of the Society for Human Resource Management (SHRM). She contributes to professional publications including a book chapter for the Association for Talent Development and an article in The Journal for Quality and Participation. Her articles are recommended as a resource by many colleges and universities, including the ILR School Catherwood Library at Cornell University.

Susan is regularly featured in business podcasts and on talk radio including WJR (Mitch Albom Show), WBIX Business in Boston, National Public Radio (NPR), Money and You at wsRadio, San Diego, BNET, Radio Sandy Springs, Atlanta, and other regional shows.

Susan has been quoted in more than 250 print and online publications, including The Wall Street Journal, The New York Times, The New York Post, FT.com, Boston.com, The Washington Post, The Boston Globe, Sfgate.com, Globeandmail.com, Forbes, StarTribune.com, US News & World Report, Pittsburghlive.com, Ohioonline.com, Canadianbusiness.com, Techrepublic.com, Mediabistro.com, Glassdoor.com, Payscale.com, Diversity Executive, the Society for Human Resource Management HR Magazine, Human Resource Executive, Yahoo Careers and Education, and in Associated Press (AP) articles.

Media Inquiries: Please contact Susan at susanmheathfield@gmail.com or visit her website for more information.


Susan has a bachelor's degree in English and interdisciplinary social studies and education; and a master's degree in Organizational Counseling from the University of Michigan. She has completed several years (90+ credits) of coursework in management, labor and industrial relations, human resources, and higher adult and lifelong education at Michigan State University.

About The Balance Careers and Dotdash

The Balance Careers makes navigating your career easy. It is home to experts who provide clear, practical advice on job searching, resume writing, salary negotiations, and other career planning topics. Whether you're looking to find a new job, advance at your current position, or explore new paths, The Balance Careers will help you take your career to the next level.

The Balance Careers is part of the Dotdash publishing family. For more than 20 years, Dotdash brands have been helping people find answers, solve problems, and get inspired. We are one of the top-20 largest content publishers on the internet, according to comScore, and reach more than 30% of the U.S. population every month. Most recently, Dotdash was named Publisher of the year by Digiday, a leading industry publication.