Work From Home Jobs With SYKES Home

Work-at-home call center agent
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Based in Tampa, Florida, with 65 locations around the world, SYKES Home (formerly Alpine Access) provides call center outsourcing and customer service operators to more than 2,000 clients. Thousands of these employees are work-at-home agents in the United States and Canada.

SYKES hires work-from-home agents as employees, rather than contractors. The company offers benefits like a limited health care plan, employee assistance programs, and 401K retirement savings.

Types of Work at Home Opportunities

Most of the work-at-home jobs available at SYKES Home are for call center agents who provide customer support services via phone, online chat, and social media. SYKES also offers some positions in employee training, administration, and systems engineering, though these jobs are not always available.

Most of the positions available are full-time, but there are some part-time opportunities. All calls are inbound, and the type of positions include customer service, video gaming specialist, healthcare support, financial services, and order support. These roles don't require high-pressure sales or outbound telemarketing, though some may include upselling services to inbound callers.

Though there are English-only call center jobs, SYKES also hires for bilingual customer service in more than 30 languages, including:

  • Spanish
  • Cantonese
  • Mandarin
  • French

SYKES is part of the Military Spouse Employment Partnership and works to hire veterans and their spouses, both in their corporate locations and for work-from-home jobs.

Pay and Benefits for Jobs With SYKES Home

All employees are offered medical, dental and vision plans, and paid vacation. Many are also eligible for life insurance and disability benefits.

SYKES employees who have completed one year of service and worked 1,000 hours are eligible for a matching 401K retirement plan, as well as Flexible Savings Accounts (FSA) and Health Savings Accounts (HSA). SYKES also offers employee assistance programs and educational benefits for some employees.

Pay varies by position and experience but starts around $9-12/hour. Customer service agents are paid an hourly rate for time spent both on and off the phone. Employee receive paid training before beginning to work.

Applying to Work for SYKES Home

For call center and customer service positions, SYKES seeks applicants who demonstrate:

  • Customer service experience.
  • Problem-solving skills.
  • Written and verbal communications skills in the specified languages.
  • Some technical experience.
  • Dependable and flexible scheduling availability

Applicants must be 18 years of age or older and have a high school diploma, GED, or equivalent degree. You must also have a computer that meets the typical call center technical requirements

The application process for a job with SYKES is entirely online. To apply, you will need to:

  • Create an application account.
  • Select the job you wish to apply for.
  • Select your availability, complete a profile, take an online course, compose an application essay, and complete a skills exam.
  • If selected to move on with the process, complete a phone interview.

The application process generally takes one to two weeks. If you are offered a position, SYKES will conduct a background, drug, and credit check for which you must pay $45.

Geographic Restrictions When Working For SYKES

SYKES hires employees in 40 U.S. states, as well as in Canada. You do not have to be a citizen to work at SYKES in the U.S. or Canada, but you must be legally able to work in these countries.

If you are not eligible for a job with SYKES Home, you can also find other call center job in your state, call center jobs in Canada, or other work-from-home opportunities.