Team Norms Sample

Group Norms or Relationship Guidelines Help You Create a Cohesive Team

To succeed, every team needs to establish team norms and group guidelines.
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Are you interested in understanding why every successful team has a set of consciously created or gradually developed team norms that support the interaction of the team members? Do you need sample team norms or group relationship guidelines to provide a model for your own organization's teams? 

Every team you form has two components that team members must pay attention to if the team is going to succeed. The team must pay attention to the content mission (or goals or outcomes) expected from the team. This is the content that the organization has asked the team to create or the mission that is the reason for the team existing in the first place. 

Secondly, the team must also carefully shape and monitor the team process it uses to accomplish the goals

What Is Team Process and How Do You Manage It?

Team members must get along, respect each other, and practice effective interpersonal relationship building. Team process includes:

Long cited statistics demonstrate clearly where the majority of teams experience their most significant problems. They attribute 80 percent of the problems they experience to the process side of this equation. Teams experience 20 percent of their problems on the content or mission part of the equation.

This explains why the development of team norms for the process side of the equation is so important. Norms will naturally become established as people work together on the project. Why not create norms that support the accomplishment of the team's goals—sooner and with conscious consideration? This is similar to why you might also want to consciously create your organization's culture to ensure an environment that is supportive of team success.

See the Sample Team Norms

These team norms or group ground rules are established with all members of the team participating equally. The manager of the team or the team's company sponsor or champion is included in the discussion and must agree to practice the relationship guidelines developed.

Here are sample process norms or group guidelines that a team might use to effectively conduct its business. You may use these sample team norms as a starting point, but each team needs to go through the process of generating and committing to its own team norms. This is the only way in which the team will own the norms and agree to abide by the team norms.

Sample Team Norms or Guidelines

These are sample team norms or group relationship guidelines that real life, working teams have selected for their own use. Perhaps they will assist you to create your team norms.

  • It's okay to not know the right answer and to admit it. The team can find the answer.
  • Problems are presented in a way that promotes mutual discussion and resolution.
  • It is safe to be wrong as a manager. Thoughtful decision-making is expected.
  • You must own the whole implementation of the product, not just your little piece; recognize that you are part of something larger than yourself. Be responsible to own the whole picture.
  • Practice and experience humility—each of the team members may not have all the answers.
  • If you commit to doing something—do it. Be accountable and responsible for the team and to the team.
  • It is okay to be the messenger with bad news. You can expect a problem-solving approach, not recrimination.
  • Promise to come prepared for your meetings and projects so that you demonstrate value and respect for the time and convenience of others.
  • Strive to continuously improve and achieve the team's strategic goals. Don't let ineffective relationships and interactions sabotage the team's work.

Teams need to expend the effort to practice all of these norms and to care enough about the team and its work to confront each other, with care, compassion, and purpose, when a team member fails to practice these norms.