Important Job Skills for Technical Support Engineers
Software development and systems is one of the fast-growing industries in the world. Without software, computers do not know what to do. And without maintenance of that software, as well as the hardware it runs on, entire civilizations might go without power and basic survival needs.
This is where technical support engineers come in. In nearly every office, there is an Information Technology (IT) specialist responsible to assist with computer and software issues. They may be hired within the company or outsourced to an IT engineering firm.
What Skills Does a Technical Support Engineer Need?
A technical support engineer (also known as an information technology support engineer) helps to solve technical issues. They might work to help a company deal with internal technical issues, or they might assist customers or clients with their external tech issues. They provide support in person, on the phone, or even over the computer. They may be called upon to address issues with computer hardware or software.
Technical support engineers require a variety of hard skills and soft skills. Below is a list of the top five most important technical support engineer skills, with longer secondary lists of other skills employers seek in job candidates for this career.
Types of Technical Support Engineering Skills
Technical support engineers must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem.
- Strong Command of the English Language
- Active Listening
- Oral Communication
- Confidence Delivering Training Sessions
- Interpersonal Skills
- Customer Service
- Provide Product Knowledge
- Support to Internal Teams
Flexibility is essential to tech support engineer jobs. Typically, they have to work days, nights, or even weekends. Being open to a flexible schedule might help you land a job.
- Able to Work Independently
- Time Management
- Quickly Learn New Technologies
- Team Player
- Virtual Working Capabilities
- Willingness to Explore New Technologies
- Communications Systems
- Love for Technology
Often, tech support engineers have to deal with frustrated and impatient clients. They need to be able to listen patiently to each client’s concerns, and calmly help solve the problem. Dealing with customers and clients requires a lot of patience, kindness, and understanding.
- Attention to Detail
- High Concentration
- Interact with a Wide Range of Customers and Technical Issues
- Active Listening
- Customer Service
Problem-solving is a world in which good tech support engineers excel. He or she has to carefully listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue. This often involves creative problem-solving strategies.
Hard skills are, of course, critical to technical support engineer jobs. Typically, IT support engineers need at least an associate’s degree in computer science or a related field. Depending on the company and the specific job, you will need experience working with various software and hardware, web-based applications, and more.
- Basic Scripting and Programming Experience
- Familiarity with Support Ticket
- Call Center Support
- Knowledge-based Systems
- General Knowledge of Industry Principles
- Maintain Data Reports
- Microsoft SQL server
- Operating Systems
- Basic Coding
- Project Management
- Read and Analyze Application Logs
More Technical Support Engineering Skills
- Remote Software
- Phone Etiquette
- Emotional Intelligence
- Cyber Securing
- Backup Software
- Internet Connectivity
- IT Administration Software
- Network Monitoring Software
- Decision Making
- Active Learning
- Oral Comprehension
- Email Management
- Virtual Communications Systems
- Mobile Devices
- Electronic Mail Software
- Virus Protection Software
- Information Ordering
- Stress Tolerance
How to Make Your Skills Stand Out
Add Relevant Skills to Your Resume: The skills listed above are described using many of the standard phrases employers add to their job announcements. You can develop these skills and emphasize them in job applications and resumes.
Highlight Skills in Your Cover Letter: In the body of your letter, you should mention one or two of these skills, providing specific examples of times when you demonstrated them at work.
Use Skill Words in Your Job Interview: Make sure you have at least one example for a time you utilized the skills most relevant to the job to share with the interviewer.