Technical Support Engineer Skills List and Examples
A technical support engineer (also known as an information technology support engineer) helps to solve technical issues. They might work to help a company deal with internal tech issues, or they might assist customers or clients with their external tech issues. They provide support in person, on the phone, or even over the computer. The issues they may help fix include computer hardware or software problems.
Hard Skills vs. Soft Skills
Technical support engineers require a variety of hard skills and soft skills. Below is a list of the top five most important technical support engineer skills, with longer secondary lists of other skills employers seek in job candidates for this career (these “Related Technical Support Engineer Skills” are described using many of the standard phrases employers employ on their job announcements). Develop these skills and emphasize them in job applications, resumes, cover letters, and interviews. The closer a match your credentials are to what the employer is looking for, the better your chances of getting hired.
Tips for Using Skills Lists
You can use these skills lists throughout your job search process. Firstly, you can use these skill words in your resume, both in its initial qualifications summary and in the following description of your work history.
Secondly, you can use these in your cover letter. In the body of your letter, you should mention one or two of these skills, providing specific example of a time when you demonstrated them at work.
Finally, you can use these skill words in your interview. Make sure you have at least one example for a time you utilized each of the top five skills listed here. Of course, each job will require different skills and experiences, so make sure you read the job description carefully and focus on the skills listed by the employer.
Skills Technical Support Engineers Need
Technical support engineers must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem.
Related Technical Support Engineer Skills: Command of the English language, Communication, Confidence delivering training sessions, interpersonal, Provide product knowledge, guidance, and support to internal teams.
Flexibility is essential to tech support engineer jobs. Typically, they have to work days, nights, or even weekends. Being open to a flexible schedule might help you land a job.
Related Technical Support Engineer Skills: Able to work independently, Manage time efficiently, Prioritization, Quickly learn new technologies, Team player, Virtual working capabilities, Willingness to explore new technologies, Yearning to learn more about computers, communications systems, and technology.
Often, tech support engineers have to deal with frustrated and impatient clients. They need to be able to listen patiently to each client’s concerns, and calmly help solve the problem. Dealing with customers and clients requires a lot of patience, kindness, and understanding.
Related Technical Support Engineer Skills: Attention to detail, High level of concentration and commitment, Interact with a wide range of customers and technical issues, Listening, Maintain customer relationships, Outstanding customer service.
Problem-solving is what the good tech support engineer excels in. He or she has to carefully listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue. This often involves creative problem-solving strategies.
Related Technical Support Engineer Skills: Attention to detail, Dedication to problem-solving, Notice problems from a systemic perspective, Sharp troubleshooting and analytical abilities, X-ray vision recognizing below-surface problems, Zealous approach to problem-solving and customer service.
Hard skills are, of course, critical to technical support engineer jobs. Typically, IT support engineers need at least an associate’s degree in computer science or a related field. Depending on the company and the specific job, you will need experience working with various software and hardware, web-based applications, and more.