Specifics matter if you're applying for a tech-related support role.
That means that if you're writing your cover letter for a technical support or help desk position, you'll want to mention the technology you're familiar with and have supported previously. You'll also want to include details on the hard and soft skills you can offer the organization, and how you can help the company if you were hired.
Take a look at tips for how to write a strong cover letter for technical support or help desk positions, as well as a sample letter that you can use for inspiration.
What to Include in Your Cover Letter
The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and most importantly, include the title of the job for which you're applying.
The middle paragraph(s) of your letter should describe your qualifications for the job. In this section, you should focus on how the skills, training, and experience you possess align with the specific requirements listed in the employer’s job announcement.
If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.
The closing paragraph will thank the hiring manager and can mention how you will follow up on the status of your job application.
Make sure you know the proper cover letter and paragraph guidelines before you start writing your own letter.
Tips for Writing an Effective Technical Support Cover Letter
Keep these tips and strategies in mind as you write your cover letter:
Broadcast your credentials. You'll want to highlight your skills, with particular attention to noting your technical know-how. Consider weaving details about your technical skills into your description of accomplishments you'd made in previous roles. Don't forget to highlight your soft skills, as well as hard ones. Support and help desk positions require strong interpersonal and communication skills.
Don't duplicate your resume. Your resume and cover letter should work together, not duplicate each other. Remember, the hiring manager will be looking at both documents. Use your cover letter to surface important details about your previous roles and skills. Think of it as an opportunity to make your case as a candidate.
Proofread carefully. Small errors, such as typos or irregular formatting, can stand out to hiring managers. It can make you appear sloppy and unprofessional. Don't give hiring managers a reason to put your application to the side! Proofread your cover letter carefully and if you're prone to typos, ask a friend or family member to review it as well.
Follow the appropriate format. A cover letter has a distinct format, and you'll want to make sure to follow it precisely.
Sample Cover Letter for a Technical Support/Help Desk Position
This is a sample cover letter for a technical support position. Download the cover letter template (compatible with Google Docs and Word Online) or see below for more examples.
Sample Cover Letter for a Technical Support (Text Version)
123 Main Street
Anytown, CA 12345
September 1, 2021
Director, Human Resources
123 Business Road
Business City, NY 54321
Dear Mr./Ms. Lee:
I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end-users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.
Thank you for your time and consideration.
Signature (hard copy letter)
Sending an Email Cover Letter
If you're sending your cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the appropriate salutation.