The 10 Best Customer Service Jobs
There are many job options for those considering a career in customer service. These positions are available in almost every industry. Top employers include call centers, brick-and-mortar and online retailers, credit card companies and agencies, insurance companies, and financial institutions.
If you have the proper skill set and the desire to help people, you’ll find a variety of job options. In many cases, there are opportunities for job growth and advancement that do not require additional education and training.
Top 10 Customer Service Jobs
For some customer service jobs, depending on the position and the company, you may be able to work remotely. In most positions, being able to work flexible day, evening, and weekend jobs is a plus. The 10 most popular customer services jobs are as follows:
- Call Center Agent: As a call center agent, you can work at a virtual call center from home or work inside a call center. Regardless of the location, you’ll answer phone or email inquiries from customers. Depending on the job, you’ll place orders, respond to and handle customer issues, or make appointments. Call center staff are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
- Concierge: If you are interested in assisting customers and are knowledgeable about hotels, restaurants, transportation, and any other information that that can facilitate and enhance the customer experience, you may do well as a concierge. Many hotels have concierges on staff who book reservations, suggest activities and arrange transportation for guests. Virtual concierges do many of the same tasks, either on the phone or online through a messaging system or email.
- Client Relations Associate: Client relations staff build and maintain relationships with their organization’s most important customers. This is a hands-on position working with assigned clients to make sure that they are satisfied with the company’s services and products. Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to make sure customer needs are met.
- Client Services Coordinator: Client services coordinators are responsible for ensuring tasks are completed. They may handle order processing, setting up and coordinating services, tracking deliveries and installations, and resolving customer issues. This job requires solid phone skills and the ability to juggle several tasks simultaneously.
- Customer Service Representative: A customer service representative is the catch-all job title for many different roles in customer service. Customer service representatives interact with customers to process orders, provide information about an organization’s products and services, and resolve issues. Almost every organization provides some level of customer service, and jobs are plentiful.
- Front Desk Associate or Receptionist: If you have strong interpersonal skills and the ability to handle in-person and phone communications, a front desk position is a good job option. In a corporate setting, you will likely work a 40-hour week. A position at a hotel, resort, or other hospitality facility will probably require additional hours working nights, weekends, and holidays.
- Member Services Specialist: Member services specialists provide a high level of customer care to members. For example, you may be serving an elite credit card holder or a client of a bank or an insurance company. This job entails answering questions, providing services, and explaining benefits to members. Work hours and salary vary, depending on your employer.
- Patient Care Coordinator: Patient care coordinators work for doctors’ offices, hospitals, medical centers, rehabilitation centers, health care agencies, and insurance companies. They schedule appointments, get preapprovals from insurance companies, and arrange services and procedures. For most positions, you’ll need to be familiar with medical terminology, and the job may require prior experience in a healthcare setting.
- Social Media Customer Care Associate: A social media customer care associate handles tweets and Facebook posts from dissatisfied customers. This role involves monitoring an organization’s social media accounts, responding to inquiries, resolving issues, and escalating problems to a manager when necessary.
- Technical Support Representative: If you have solid technical skills; product-specific software, application, or hardware skills; and the ability to troubleshoot, solve problems, and deal well with people, consider a tech support role. This in-demand job may require a college degree, certification, or training.This job may be done remotely. For example, Apple hires At-Home Advisers.
The job outlook is strong, with the Bureau of Labor Statistics (BLS) reporting that employment of customer service representatives is expected to grow 5% from 2016 to 2026, as fast as the average for all occupations.
Customer Service Qualifications
A suitable candidate for a career in customer service should have strong listening, communication and phone skills, and should excel at problem-solving, documenting information, resolving conflict, analyzing information, building relationships, and multi-tasking. Many customer service jobs are entry-level, with the potential for growth in supervisory and management positions.
Most customer service positions require a high school diploma and familiarity with computers. Many will provide on-the-job training. For management positions, a college degree or experience is required, and excellent communication skills and customer orientation are necessary. In a customer service position, you will interact with customers to provide information, handle complaints, and process orders.
Customer Service Salary
The salary for this position varies based on education, skills, and experience. According to the U.S. Bureau of Labor Statistics, customer service representatives earned the following:
- Median Annual Pay: $33,750 ($16.23/hour)
- Top 10% Annual Pay: $55,307 ($26.59/hour)
- Bottom 10% Annual Pay: $22,152 ($10.65/hour)
Source: U.S. Bureau of Labor Statistics, 2018
How to Get the Job
Search job boards such as Indeed.com, Glassdoor, and LinkedIn. These sites post job listings from many different sources. Search by job title, keyword, and location to find jobs that are a match for your interests. If you want to work from home add “remote” or “work from home” to your query.
Also search company websites. For example, Wells Fargo has a careers section with required fields such as job type and desired work location. You’ll also be able to view open positions and apply online. Click “Careers” or “Jobs” to get started.
BECOME A MEMBER
Join an organization to network with others and stay current on new developments in the industry. The National Customer Service Association (NCSA) offers these opportunities as well as courses for becoming a Certified Customer Service Professional (CCSP). SOCAP International is another popular membership organization focused on improving customer care across all industries worldwide. The organization provides a place get involved and meet other industry members, which could lead to a job.