Transcom: A Work-At-Home Company Profile
The global call center firm, Transcom, merged with home-based employers such as Cloud 10 and NuComm over the years. The company offers work-at-home call center roles for agents in several U.S. states, those in parts of Canada, and additional in-office positions worldwide.
Officially known as Transcom WorldWide AB, this global customer experience specialty company acts as a debt collection agency where it provides customer care, sales, technical support, and collections services. The company is headquartered in Sweden and was founded in 1995. With the motto, "Our people make the difference," this company provides over 29,000 customer experience specialists, 50 contact centers across the world, and offices in over 20 countries. Services are also available in 33 languages to various brands, allowing there to be no surprise that the company's revenue amounted to 586 million (EUR) in 2016.
Types of Work-At-Home Positions
Transcom hires full-time agents to work from home, so employees must work about 35 to 40 hours per week. Employment positions are primarily customer service and technical support roles, available for those who speak English and French. Training is provided, paid, and performed from home.
However, there are some specific requirements for employees. For instance, agents must be available to work on weekends and be able to pass a criminal background check. Applicants also need to be at least 18 years old and have a GED or high school diploma.
Additionally, it's imperative that agents own a computer that is hardwired (no wireless) to cable or DSL internet service. The computer must also be in a quiet place with no noise or distractions since most roles revolve around talking to customers on the phone.
One of the first actions you will need to take when you apply to Transcom is to check if you live in a state that they hire from. Transcom hires from most—but not all—states. Also, the availability of jobs will vary by state.
In Canada, the company hires in Alberta, British Columbia, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Yukon, and Nunavut.
If you're in one of the locations listed, you can apply for a position on Transcom's website. The online application, which includes an employment test, takes about 30-45 minutes to complete. Following that, there's a brief and automated phone audition.
Pay and Benefits
Pay and benefits are competitive and vary depending on the role. According to Glassdoor work equipment is supplied if you work from home. The company also generally has a good atmosphere and a friendly environment full of motivated people. While shift hours can be challenging, you can expect good remote program training, great co-workers, the opportunity for overtime, and an overall welcoming team of professionals.