Learn About Being a Veterinary Practice Manager
Veterinary practice managers are responsible for providing business management services and overseeing operations in the veterinary setting.
The Job Duties
Veterinary practice managers ensure that daily operations run smoothly in the clinic, allowing veterinarians to focus solely on practicing medicine rather than the many details of running a business. Clinics employing veterinary practice managers usually bring in significantly higher practice revenues since vets do not have to take time away from seeing clients to deal with business issues.
Daily duties for a veterinary practice manager may include:
- Financial reporting including accounts receivable, income reconciliation, credit, accounts payable, inventory, budgeting and setting fees.
- Patient medical records, medical knowledge, and medical logs.
- Client service including client communication, education, interaction, grief protocol, patient, and staff comfort.
- Community involvement.
The veterinary practice manager is responsible for staff management, overseeing client relations, and must ensure that the clinic team provides quality care while generating adequate revenues to remain profitable.
As is the case with most veterinary career paths, it is not uncommon for a practice manager to work some evening, weekend, and holiday hours. They may also need to handle animals on occasion if sufficient staff is not available to assist the veterinarians.
Veterinary practice managers may work in any veterinary environment including small animal practices, large animal practices, emergency clinics, animal hospitals, university teaching clinics, and veterinary laboratories. They may find employment with one-doctor general practices or large specialty clinics with many practitioners.
Education & Training
Veterinary practice managers should have a background in business management. They should have excellent computer and communication skills, mathematical ability, and a knack for multitasking. Superior organizational ability is also critical for those working in this field. Managers may also benefit from a variety of certification and training programs designed specifically for this niche career path.
The Certified Veterinary Practice Manager (CVPM) designation was established in 1992 and is highly regarded in the industry. The certification program is administered by the Veterinary Hospital Managers Association (VHMA). CVPM applicants must have the following:
- At least three years of active employment out of the last seven years as a practice manager,
- 18 college semester hours in management courses,
- 48 hours of continuing education courses related to management,
- Four letters of recommendation.
If they meet the prerequisites and pay the CVPM application fee ($675 for VHMA members and $825 for non-members), they will be deemed eligible to take the certification exam. This written exam consists of up to 200 questions in both multiple choice and true-false formats. To maintain certification, a CVPM must complete 48 hours of continuing education credit every two years and pay the $210 recertification fee.
Some colleges and universities offer graduate level courses that count towards the continuing education requirement for the CVPM designation. One such institution, Purdue University, offers a Veterinary Practice Management program. The program has four modules with multiple courses that include developing and leading a veterinary team, learning the financials of the practice, marketing, and social media among others.
Many factors can influence the salary of veterinary practice managers including the number of hospitals managed, the number of staff members managed, job responsibilities, the level of experience, certifications, and the location of the practice.
The Veterinary Hospital Managers Association (VHMA)’s 2015 Survey of Compensation and Benefits for Veterinary Managers found that veterinary practice managers with the CVPM designation earned $50,000 per year on average. The median salary was a 6% jump from 2013. Some managers also receive additional financial benefits as a part of their compensation plan such as profit sharing.
The veterinary industry is expected to continue to show strong growth for the foreseeable future. In 2017, Americans spent $17 billion on veterinary pet care, and it's expected that overall pet spending will be a $72 billion in 2018.
The strong revenues in the industry should ensure that a solid number of practice manager positions will be available to qualified candidates.