Work-at-Home Call Center Employment

Many call centers use contractors, but these hire employees with benefits

Virtual call centers hire two kinds of workers: employees and independent contractors. While self-employment can seem like a dream where you make your own hours and work at home, it has its disadvantages, especially for those who work in home call centers. Namely, you absorb many of the costs that the company handles for its own call center employees, you do not receive employee benefits, and you are less likely to be paid an hourly wage. 

So for those considering call center employment, it's important to first compare the benefits of employment versus self-employment

1-800-FLOWERS

Woman with headset smiling to camera
Klaus Vedfelt / Getty Images

The 1-800-Flowers, a New York-based floral delivery company, hires for work-at-home call center jobs. However, most of these jobs are temporary, seasonal employment. Occasionally, the company does hire permanent (i.e., particularly bilingual) at-home call center agents.

Employee Benefits
Because most work-at-home employees are seasonal and temporary workers, employee benefits are not common. For more information on what it's like to work here, read reviews of 1-800-FLOWERS by current and former employees.

Alorica

Alorica Inc. provides customer management solutions for companies in the United States and internationally. Its customer service agents handle billing, sales, and troubleshooting calls for company clients. Employees are paid on a per-minute rate, per-call, or at minimum wage. Start-up costs include a background check.

Employee Benefits
The company does not offer paid time off or pay for medical benefits. However, it pays for training and gives employees the option to purchase medical and dental benefits.

Amazon.com

The online retail giant Amazon.com hires employees as virtual call center agents, managers, and human resources professionals to work at home in Delaware, Kansas, Kentucky, New York, North Dakota, Oregon, Washington State, and West Virginia. These work-at-home jobs are both salaried and hourly, and full and part time.

Employee Benefits
Benefits for full-time employees include stock, time off, an employee discount, and dedicated resources to support ongoing growth and development.

American Airlines

American Airlines offers home-based positions as reservation agents for experienced customer service representatives, who live within 75 miles of Fort Worth, TX. Ten weeks of onsite training is required. When positions are available, they can be found by searching the company's jobs database

Employee Benefits
Benefits include health and dental insurance, paid vacation, and travel privileges.

Apple at Home

The work-at-home call center program at Apple hires both college students and non-students for full- and part-time employment. Agents’ home offices must be within 100 miles of specific locations in Arizona, California, Florida, Georgia, Louisiana, Missouri, New Mexico, Nevada, Ohio, Oklahoma, Texas, Utah, and Ontario, Canada. Students must be enrolled in a college from which Apple recruits, located in these states.

Employee Benefits
Apple provides an iMac to work-at-home employees. In addition, its website touts a great benefits package, competitive pay, and an employee discount on Apple products.

Asurion

Asurion provides device insurance, warranty, and support services for cell phones, consumer electronics, and home appliances.The company hires at-home customer service agents as employees in various U.S. states for full- and part-time positions. Bilingual Spanish and French agents are needed.

Employee Benefits
The company offers medical, dental and vision insurance, as well as a 401(k) retirement plan.

Aspire Lifestyles

Aspire Lifestyles offers concierge, personal assistance, and customer relationship engagement services to businesses. The company hires home-based call center agents and virtual assistants for full- and part-time schedules.

Employee Benefits
Benefits include vacation and holiday pay, and the opportunity to obtain health, dental, and life insurance.

Convergys

Convergys offers customer care and support services to businesses. As part of its work-at-home program, virtual call center agents offer support services to clients in the United States, Canada, and the United Kingdom. 

Employee Benefits
Convergys offers paid training and benefits, including a medical plan, a 401(k) retirement plan, paid time off, and life insurance.

Cruise.com

Cruise.com is a travel-based website that sells cruises and cruise packages. The company hires home-based sales and customer service agents to sell cruise packages, answer incoming calls, resolve problems, and answer questions.

Employee Benefits
Benefits include medical and dental insurance, a 401(k) plan, paid time off, and travel rate discounts.

Enterprise

Enterprise Rent-a-Car hires home-based vehicle reservation agents for full-time work in parts of the United States and Canada.

Employee Benefits
Benefits include medical and dental insurance, a 401(k) retirement plan, and paid time off.
 

GE Capital

GE Capital hires client services representatives to review and analyze credit applications and credit bureau information, communicate credit decisions, and provide support for customer application issues. Most of GE Capital's call center jobs are office-based, but when it is hiring for home-based employment, jobs will be listed in its careers database. Bilingual French and Spanish representatives are needed.

Employee Benefits
Benefits may include medical, vision, and disability insurance.

Hilton

The Hilton hires home-based customer care coordinators and reservation sales specialists to serve its clients. Bilingual agents who speak Spanish or Portuguese can earn $1 per hour more in some positions.

Employee Benefits
Employees may receive an available benefits package, paid interactive training, and reduced hotel room rates.

HSN.com

The Home Shopping Network (HSN) offers work-at-home jobs in call centers. Inbound calls are handled by sales and customer service representatives. Jobs are based in St. Petersburg, FL, Roanoke, VA, and Nashville, TN.

Employee Benefits
Benefits for employees working at least 30 hours per week include a medical, dental, and vision plan; life insurance; short- and long-term disability coverage; a retirement savings plan; an employee-stock-option plan; and product discounts.

JetBlue

JetBlue airline hires home-based support service crew members to provide customer service to clients. After initial orientation and training, employees are allowed to work from home. Bilingual ability may be required for some call center jobs. In addition, some travel to Salt Lake City, UT, may be required, as most support service crew members are based out of that location.

Employee Benefits
Benefits include life, disability, medical, dental, and vision insurance, a flexible spending account, a 401(k) retirement plan, profit sharing, and travel discounts.

Neiman Marcus

Neiman Marcus hires work-at-home call center agents, often on a temporary or seasonal basis, with bilingual agents hired on a permanent basis. Employees may need to be within travel distance of a training center. 

Employee Benefits
Benefits include paid vacation and holidays; life, disability, medical, dental, vision, and prescription insurance; a retirement plan; and employee discounts.

Sitel

Sitel, a company of Acticall Sitel Group, headquartered in Miami, FL, specializes in the delivery of traditional and innovative customer management. Sitel Work@Home, the company's work-at-home program, offers call center agents in the United States professional training at home.

Employee Benefits
Benefits include paid vacation and holidays, medical and dental insurance for full-time employees, and a 401(k) retirement plan.

Staples and Staples Canada

This office supply retailer offers work-at-home call center opportunities for people based in Louisiana and throughout Canada

Employee Benefits
Full- and part-time workers receive medical, dental, life, dependent life, accidental death, vision, and disability insurance; a pretax flexible spending account with company matching; an employee stock purchase plan; a 401(k) retirement plan; and employee discounts.

Starwood Hotels

Starwood Hotels and Resorts Worldwide, LLC,  a subsidiary of Marriott International, offers work-from-home opportunities. However, associates must be available to travel to attend four weeks of in-person training in Austin, TX, or Fall River, MA. Starwood provides at-home employees with a company computer, keyboard, mouse, headset, designated phone, and company software, but associates must pay for monthly phone and internet service provider charges. 

Employee Benefits
Starwood offers health, dental, and vision insurance; a 401(k) retirement plan; a health saving account; an employee stock purchase plan; paid time off; and employee discounts.

Support.com

Support.com offers work-from-home positions such as chat and call center technical support agents, supervisors, and sales representatives.

Employee Benefits
Benefits include health, dental, and vision insurance; a 401(k) retirement plan; a health savings account; an employee stock purchase plan; and paid time off.

SYKES

SYKES is a digital marketing and global outsourcing company. Work-at-home call center agents handle inbound customer service and sales calls for a variety of clients. Employees receive paid training and are paid an hourly rate for both time on and off the phone. After a position is offered, applicants pay for a background check. Bilingual skills are a plus.

Employee Benefits
Medical, dental, and vision plans are available for all employees, and for long-term employees, an employer-matching 401(k) retirement plan is offered.

TeleTech

TeleTech is a global business process outsourcing (BPO) company.  Its TeleTech@Home site hires call agents for at-home, part-time jobs in some U.S. states and the United Kingdom.

Employee Benefits
Benefits include paid training and a 401(k) retirement plan.

Time Communications

Time communications hires work-from-home customer service professionals who reside in Minnesota or Wisconsin. Candidates are required to be available one weekend shift each week.

Employee Benefits
After the first month of employment, employees who work over 30 hours per week may receive health insurance.

Transcom

Transcom is a global customer service specialist. The company hires home call center agents in the United States and Canada to provide customer service and technical support to its clients. Employees must work 35-40 hours per week.

Employee Benefits
The company offers medical, dental, and vision insurance coverage for employees and their dependents. Benefits also include paid training and a 401(k)  investment plan with an employer matching program.

U-Haul

U-Haul's work-at-home call center agents take incoming calls from customers across the United States and Canada. Fluency in both English and French is desirable in Canada. Customer service representatives (CSRs) may answer general questions, make reservations, or provide roadside assistance. CSRs also receive paid training. 

Employee Benefits
Benefits for part-time employees include a medical and dental plan, a 401(k) retirement plan, an employee stock ownership plan, company discounts, and a credit union membership.

Windy City Call Center

Windy City Call Center is a Chicago-based company that hires home call center agents in several states for telemarketing work.

Employee Benefits
Benefits include health insurance, a 401(k) retirement plan, and paid time off.

teleNetwork

TeleNetwork provides contact center and business process outsourcing services to companies for their clients. TeleNetwork call center employees work from home assisting customers with internet services, desktop support, and security issues as well as billing customer service.

Employee Benefits
Benefits include medical, dental, and vision insurance; a 401(k) retirement plan; and paid time off.